Falkenbergs Jewelers — Local services in Walla Walla

2 weeks ago I called and asked if they would make sure they could test this ring I was buying from someone and the guy said yes that they didn’t have an actual diamond tester but they would look at it and could test the gold, yesterday I meet the lady I was buying the ring from there and we ask them to make sure the ring is real. She says very rudely that they normally don’t do that but took it to the back and they looked at it for 3 seconds and gave it back I asked if it matched the IGI card and she just said it was a diamond. The lady I was buying it from was going to pay to have it cleaned there and I was planing on having it resized there to give them the business, but the interaction was so hostile I went...

It was a cold and foggy morning in Walla Walla and I was early, standing outside Falkenbergs in the grubby chill! Instead of staring at the stupid customer who arrived too early, three amiable women waved me in, and while finishing their pre-opening chores, engaged me in conversation, and soon I was working with Shira; I had a ring to be appraised for value and possible purchase and she was of inestimable help; I had to return a week later for a finalization of their purchase, and again, a clerk named Helen was most amiable and worked closely with me to assure satisfaction. I don't understand the disgruntled reviews elsewhere, and would suspect some of these folks brought their attitude with them. Thanks...

Amazing original family-owned and operated staple to Walla Walla’s Downtown!!! I have always had the best experience while shopping at Falkenbergs! I’ve received the the most friendly and knowledgeable help from everyone that works in the shop!!! This particular purchase I came to them with a special request for jewelry for a toddler.... although I knew it wasn’t in stock they were able to place an order and get me exactly what I was looking for in a prompt manner. I would recommend them to everyone I know for any of their...