Spitz Jewelers — Local services in Walnut Creek

I highly recommend Spitz Jewelers. They are a local family-owned and operated full service jewelry store that is very customer friendly and committed to providing excellent customer service and quality products at competitive prices.

In March 2017, a new watch of mine became magnetized running 15 minutes fast every 4 hours. I had set it next to a magnetic eyeglass holder clip on my bedside table. I tried demagnetizing the watch myself but was unable. I called local jewelry stores to see if they could demagnetize it. Someone at Spitz Jewelers confirmed they can and told me to bring in my watch.

It took about 45 minutes and I spent the time drinking coffee across the street. When I went to picked it up, I confirmed it wasn't demagnetized with an app on my phone. They also tested the demagnetized watch and told me its accuracy. I was pleasantly surprised when the person told me there was no charge for the service. The watch was mid-tier (Oris) and certainly not high end. I was prepared to pay a nominal fee since I wasn't able to fix it myself and it took them time to fix my watch.

In the middle of this year close to mid-month, I decided to get my next watch - an Omega GMT. Remembering my previous positive experience, I emailed Spitz Jewelers. Kevin Spitz replied to my email in a timely manner. Not only can he help me get an Omega, they are also an authorized Omega dealer so I can be assured of the factory warranty. They have a version of the model I wanted but not the exact model. He did say he can arrange to deliver the right configuration I wanted. Being that it was during Covid-19, we did all the confirmations by email. Understandably, I also wanted to minimize the number of instances I am out of the house.

Near month-end, Kevin informed me the watch was available for pick-up. When I arrived, I was happy to see they were set up with masks and disinfectant wipes for their customers and they minimized any physical contact with whatever they were handing to me. I'm very particular about how my watch bracelets fit me and a staff person sized it perfectly. Apparently, some miscommunication occurred regarding the configuration I was expecting and what Kevin understood from the emails; an additional strap I was expecting was not on hand. Kevin smoothly assured me he would get the other strap. And so that I don't have to return to the store, he will mail it to me. You don't get to see how much a business cares about customer satisfaction until you see how they react to misunderstandings or problems.

I did get the other strap mailed to me. I got the Omega watch in the exact configuration I wanted from an authorized dealer. Keven Spitz showed he cared about providing excellent service and customer satisfaction. And that's why I wrote this review. Great local businesses who work hard to deliver great products and an excellent buying experience should be supported. I highly recommend Spitz Jewelers in Walnut...

I highly recommend Davidson & Licht. They are the best in town, way better than Tiffany & Co or any other jewelry designer store out there. I cannot say enough good things about them. They have good variety of high-end and rare pieces that are very classy and beautiful. Not only that their merchandises are good quality, their services are also top not. The entire staff are super nice, from the owner to the security guy..., they always greet me and my partner with the biggest smiles. They work with me every time, to make sure I choose the right piece and that they take their time to accommodate and to answer any question we have. Not to mention, I love the coffee, candies and the champagne that they showered me every-time I am there.

I am glad that I got the most beautiful engagement ring and a fancy watch that I adored and loved everyday. A Big shout out to Ruslana. She's always so sweet and so personable. She always went above, and beyond to find me the-one-of- a kind pieces that I would love and she always took her time to make sure that I tried on different pieces until I found the right one.

Just FYI, if you are in a market for an engagement ring or a beautiful watch, you owe yourself a visit to this store. Hand down to the best jewelry store in town! I...

We’ve purchased many pieces from Spitz over the years, wedding bands, earrings, engagement ring, and we were excited to purchase a custom set of three rings representing our kids. Unfortunately, not only were there many problems with the order itself initially- poorly matched stones, delays, but in the subsequent 2 years I’ve had to return to Spitz numerous times for stones to be replaced or repaired due to cracking (amethyst) or falling out (diamonds, topaz, peridot). I wear these rings only for special occasions, not every day by any means, they are lightly used. It’s a pain, they have spent more time not being used waiting to get repaired or at the shop than being available to wear. They were poorly made, and instead of Spitz standing behind the quality of their work, they refuse to acknowledge it. They only thing that I can say is that at least they have fixed it every time (so 2 stars not 1), but it certainly cheapens the experience. I can not suggest custom jewelry from Spitz anymore....