The Paper Store — Local services in Wareham

Worst experience ever. As someone who has a hard time returning items and talking to customer service representatives it is very aggravating when I go to return an item and the lady I am dealing with, Paula, gives me a hard time. As someone who works in a restaurant and deals with customer service I know how important it is to work with the guest and not frustrate them and how to treat employees kindly, especially during this worker shortage. I was told that the card I bought the item on was not the card, yet I showed my bank statement saying I purchased it on that… she said there was no way she could help me figure out this situation with the card and only thing I could do would be get a gift card. I tried on my other card which is a visa even though she told me it was a master and still no luck. Then she said maybe there was something she could do, when before she said she couldnt do anything, then said bc I didnt use my rewards theres nothing she could do. so since i was already overwhelmed and frustrated by this experience. I felt as if she was giving me an even harder time because I am a younger person. So I took the giftcard… but after that experience Idk if i’d ever want to go into that...

I went in the Paper Store on 5/3/22 to look around. I was in the Plymouth location the day before and purchased a hat and was able to use a 30% off coupon from the catalog. It was a 1 time use and when I went into the Wareham store I asked a sales associate and the store manager if they could give me another 30% coupon because I wanted to buy another hat in a different color and explained to them about my purchase on Monday. They refused and wouldn't budget at all. I said a bit sarcastically is the store going to go out of business to give me 30% off! The manager was rude plus they are so over priced to begin with. I will not be shopping there again!!! I'll stick to Tjmaxx and Marshalls with better prices and nicer...

The Paper Store in Wareham is a good store but it would be nice if the paper store employees Greek and be more polite they're into their when the customers come in right they be more nicer and stop following people around like they're going to rob the store I'm from out of town and I feel like someone's following me around that's not good that's not good for business right now I would get the paper...