Value City Furniture — Local services in Warrensville Heights

A Fantastic Experience with VCF and the Amazing Debbie - A Home Finishing Consultant Extraordinaire!

I recently had the pleasure of working with Debbie, a home finishing consultant from Value City Furniture (VCF), and I must say that my experience was absolutely fantastic. From start to finish, Debbie's professionalism, creativity, and dedication made the entire process smooth and enjoyable. I can confidently say that she went above and beyond to ensure I had the perfect furniture for my home.

One aspect that truly stood out during my interaction with Debbie was her ability to play around with ideas. She took the time to understand my vision and preferences, and then expertly crafted a range of suggestions that perfectly aligned with my style. Her keen eye for design and attention to detail were evident in every recommendation she made. Whether it was choosing the right color schemes or picking furniture pieces that complemented each other, Debbie's creative expertise was truly remarkable.

What impressed me even more was Debbie's thorough understanding of financing options. She took the time to explain various payment plans and financing alternatives, ensuring that I had a clear understanding of each option's benefits and implications. This level of transparency and professionalism made me feel confident and comfortable in making informed decisions about my purchases.

Throughout the entire process, Debbie demonstrated exceptional customer service. She was always accessible, promptly responding to my questions and concerns. Her friendly and approachable demeanor made me feel valued as a customer, and she genuinely cared about making my experience as enjoyable as possible. It was evident that she took great pride in her work and genuinely wanted me to be satisfied with my choices.

Lastly, the overall experience with Value City Furniture was outstanding. The store had an extensive selection of high-quality furniture, and the layout made it easy to navigate and visualize different styles. The staff members were friendly and knowledgeable, further enhancing the overall shopping experience.

In conclusion, my experience with VCF and specifically Debbie as my home finishing consultant was nothing short of exceptional. Her creativity, expertise, and dedication to customer satisfaction were truly outstanding. I highly recommend seeking out Debbie's assistance for anyone looking to furnish their home with style and sophistication. Value City Furniture and Debbie have earned my trust and loyalty, and I will undoubtedly return for any future...

Avoid this store...the "value" you get is not worth the horrible service and constant delays! Has been a horrible customer experience and will continue to be for the next 4 months while I await the rest of my order.

I ordered 2 sectionals on Dec 1 and after a while checking inventories, they told me it would be ready for pickup on Jan 4. On Jan 4, I rented a truck and went to pick up my order and nothing was there. No call or notification of delay. They said they would credit me back to cover the cost of the rental but to date, that credit has not been received. They said it would be ready next week.

On Jan 12, I checked the order tracking and it said it was ready for pickup on the 12th still. I tried calling to confirm but got no answer. I got a truck and went back, and this time only 1 couch was available. This time, they agreed to deliver the second couch and they would let me know the date. The next day I got a call and they said delivery would be Feb 5 (a month later than original).

I called to confirm status on Jan 27, and was told that it would not be coming on Feb 5, that it was in fact now delayed until May due to being out of stock on 1 piece (4 months later than original). I went to the store to see what was going on, and there was zero sympathy or apology...thats just what it is unless you want to start a brand new order as replacement. I asked about the credit I has not received and was told there was no note of it.

To top it all off...seeing I was clearly frustrated, he offered that if I call back in May once I receive the last piece and ask for the same person, he can give me 10% off that one piece...$28. Maybe give me a smack on the face while you are at it.

Will never be buying a thing from here again and you should not either. I am not a complainer and someone who leaves bad reviews but this is just ridiculous....

Although their selection is good, they have yet to learn the meaning of customer service. You placed an order back in April. Due to our travel schedule they could not deliver it before we left in May, so they scheduled it for August when we return. When we got back we got a notification that only two out of the three pieces were available for delivery. I called them back and told them to deliver the two pieces and when the third one comes in deliver it. They said we only paid for one delivery so we would have to pick up the third piece. After quite a bit of time on the phone I spoke with the manager and it appears that's a subcontractor deliveries and even though it's their fault that is not in they will not bear that expense. I agreed to pick it up and they would call me when it came in. Fast forward to last week when they called me and told me I had one day to pick it up or they were going to return it because I failed to pick it up. Not mentioning that they failed to notify me that it had to come in. They gave me a" break " and agreed that I could pick it up next week since they called me on a Friday late in the day and I keep the Sabbath so I could not go to pick it up on their schedule. When I went to pick it up on the day we scheduled, they told me that it was scheduled for pick up the next day and it wasn't here yet. I will find out tomorrow when I go to pick it up if it is come in yet. 5 months is a little disconcerting and the fact that they just don't care about the customer is even more...