Robeks Fresh Juices & Smoothies — Restaurant in Warrensville Heights

Hi I just went into Harvard Robeks, I had an employee who was there very rude a young lady with a wig on but her Afro wig so big no net nothing it just didn’t make sense. But upon coming in she took my order this was about 910 am I even left work to go grab a smoothie because I’ll was fasting for surgery I couldn’t eat solids. So upon arriving she took my order I had a Robeks coupon if 2$ they give u two coupons upon signing up to the club and I did. I was using my second one at this time . I also seen this same young lady a day before she did have a bad attitude as well then. But this time was different. She was very upset she was huffing and puffing while taking my order. I got my smoothie. But the smoothie was so good yall I went again after work. This time I had a Groupon because I knew I had to buy these smoothies because I was actually hungry. I went in after work and I guess the young lady was tired of seeing me at this point I knew I didn’t want her to take my order but she proceeded. She had Avery bad attitude because already bit my Groupon made her even more mad I don’t know what to do with that coupon she stated is ask if someone did because I wanted to use it it was 20 dollars worth of smoothies for 8$ so I did purchase this to save money. She begin to go to the side and talk to another coworker almost antagonizing me over a coupon she didn’t know how to use. A young man came over he wasn’t happy either that u wanted to use my coupon I’m not sure if it was because they didn’t know how to apply it or wat it was because I’ve never had an altercation or interaction really but from just the girl with the big wig on!!!! So he calls his supervisor. They proceeded to say they don’t accept Groupon at this particular Robeks it was franchised. I then asked for a manager number because I wanted him to know my experience, mind you they made my smoothie 10 mins early and stated that it was already made when I was trying to make the order but the order never got made immediately. Because of the Groupon situation. A black boy then begin to make another one because I explained they made that first smoothie almost 10 mins ago. While trying to figure out the Groupon I just wanted my smoothie to be a smoothie consistency. He begin to make another smoothie the smoothie was so runny. I had had so many complaints at this time or problems I’ve ran into I just kept the smoothie . I thought I had realif when about 25 mins later I got a phone call. We know if anyone had bought a smoothie from there it stays thick like sherbet for about 30 mins even if u don’t touch it. When the so called owner called to no avail he was even rude. Never even offered me a smoothie to replace the 12 dollar smoothie I purchased. Never even offered to remake it or anyone of that. He proceeds to say I’ll just refund it. I never got a refund or anything. It was the worst experience to have there coworkers sitting behind the counter looking and talking about you. I’m always very hungry and then to have a even worst owner was bad. He called me I thought he was lying about being the owner that’s how bad the customer service was. I will never go back too many teenagers and not a very open...

I only come to this store when I have Door Dash orders and have not been able to visit on my own yet. But, each time that I have been here the store is always fairly crowded and the staff doesn't like to make eye contact nor acknowledge that You are even there. No one greets You to say welcome to Robeks Fresh Juices & Smoothie nor do they honor their signage (online pickup/delivery orders) line only. As often as I come there with my RED Door Dash bag and stand directly under this sign, I can never get anyone to look up or in my direction to acknowledge that I am there and would like to give them the name of my Customer or Customer's. I will always be trying to make eye contact with them or say "excuse me" but, they will avoid eye contact and turn on the blender's ( they are very loud and can muffle the sound of someone who is trying to talk), this is very unprofessional. There are times where my orders are ready but, the last several times they have not. I have had items missing and had to come back and still wait a long time and only once where the order was made wrong. I think they put someone else's food in the wrong bag. This is a very popular place but, the staff needs to do better with accommodating and acknowledging the patrons when we come into Your store especially us Dashers and online...

The only reason I am giving a 2 instead of a 1 is because the drinks are tasty! Other than that everything else is poor.....customer service lacking and not managed well. Had one person in front of me when arrived, ordered 2 juices. We had already been rung out and was sitting and waiting....6 other people came and placed orders after us. One by one all other customers had there orders made and left. . Had at least 4 employees working there but only one doing drinks while others were chit chatting and cleaning the machines. 20 minutes went by before the one came out to even start our juice while all other customers after us were getting taken care of. It took over 30 min to recieve our drinks. I can see if they were working between our orders and online orders but that just wasn't the case in our situation. They were all ordered at register after us! In addition if they were that backed up they should have pulled other two employees from back to help instead of letting talk in back while doing dishes- when you could see plenty of clean blender top ready to go. Better time management would make all...