River City Grille Warrensville Heights Ohio — Restaurant in Warrensville Heights

Ordered the carbonara pasta. See picture at the bottom right of menu. What was served was bowtie pasta with Alfredo sauce. When it was pointed out that key ingredients listed on their own menu were missing in the dish, the attending server said that there would be no charge for the dish and asked how to make it better. I asked to add the ingredients listed on the menu like crisp pancetta, roasted garlic, and the fresh scallions. He went in the kitchen and returned about 5 minutes later with a small dish containing fried ham and garlic. See picture. I didn't have the courage to say anything else about the solution or dish. I did not eat any of what was served. The dish was removed from the bill. The kitchen manager came to apologize and provided an explanation of short staff and the regular cook is not working, instead the salad person made the dish. It appears to be okay for this restaurant and Marriott to serve and have their guests pay for: Substandard food prep with the same cost if it had to be paid. Serve and substitute ham instead of crispy pancetta listed as an ingredient in their menu. Why would ham instead of pancetta solve the problem they created? For the dish to work, the ingredients have to be incorporated and mixed in the kitchen. Why burden the customer? And for a carbonara sauce, it is very doubtful that eggs were used to make the alfredo sauce. Okay, it may be their own version of carbonara, but it's still a fail, because the ingredients they list were missing. Having the salad prep person make such a semi-complicated dish is not helpful to the guest who ultimately pays for the substandard product. The manager and staff's actions and Marriot's choice unfortunately get these substandard reviews. It would be best to offer a reduced item menu that can be prepared by whoever is in the kitchen rather than offending or irritating guests and worse collecting the full amount on a substandard dish. Staff shortage is no excuse for poor food preparation because the price charged remains the same. The concept is simple, provide what is advertised and be paid for a standard meal...

While we enjoyed the quesadilla, the other food was horrendous. The chophouse salad seemed like a giant wedge block of iceberg lettuce with a really small portion of dry salmon sitting on top of it. The salmon was not worth the expensive up-charge. The original dressing provided was very thick and looked to be past its expiration date. Other toppings were miniscule and honestly unnoticeable. The wings were raw. That was a terrible terrible experience that should have been rectified a lot better than "a few dollars off". The wings, in my opinion, should have been replaced or refunded. Inexcusable. Not only was the food mediocre, the wait, in an empty restaurant, took almost an hour to receive the meals. Believe it or not, that was the worst part of the whole ridiculous experience. The reason for two stars was their waitress. She brings one more star because Mae, was fantastic. We tipped her because of we couldn't fault her for the kitchen's inadequacies. Terrible, expensive,...

We went there for breakfast today for the first time. There is a choice of the buffet or menu. My husband got the buffet and the food was great. Good variety, piping hot and fresh. I ordered eggs Benedict from the menu and that was amazing, best ever! Finally found the perfect eggs Benedict that was made with Canadian bacon, poached eggs, perfect sauce and muffin. Our server was Kierra and she was terrific. The hostess was very nice and helpful. We can't wait to eat there again. They also serve lunch and dinner. We never knew the restaurant was open to the public. Great place, service and...