Ross Dress for Less — Local services in Warrenton

1/1/2020 - I have always enjoyed shopping at Ross. But they need to work very much on their customer service. I know the law in Oregon changed (as of today) and now they're not allowed to give out plastic bags. But I bought more than $50 worth of small items. Which the girl piled on the counter. Said "Have a nice day". And then just stood there and looked at me. And I said "So there are no bags anymore, right?" She said "No, not as of today. And we're supposed to charge $0.05 for the paper bags". And I said "But you didn't ask me if I wanted a paper bag for $0.05". And she said "We're not required to ask". I said "That's not very good customer service then, is it?" And she just stood there and looked at me. So I carried all my small items out in my arms. I should have asked for my money back or demanded carry out help, if Ross isn't even going to teach their employees to be polite and courteous to their customers over such a small thing, They could at least teach them to be courteous and ask if we want to pay for a bag for $0.05. That's terrible customer service. In Warrenton , OR Edit 1/2/2020 - I live in Eugene so I am very familiar with the no plastic bags policy, as Eugene has been enforcing that rule for the last couple years or so. I understand the reasons for the law. "Plastic bags are "evil", blah, blah, blah." I have 20 or 30 reusable shopping bags. Even so, sometimes I forget to take them with me. And at every store in Eugene, the check out person will ask if I want a $0.05 paper bag. It does not seem to hurt them to show that courtesy to the customers. This law is new to most people in Oregon. I could pretty much guarantee that some people are going to forget to bring reusable bags with them. I really can't see that it would hurt the cashiers at Ross to be polite and ask their customers if they would like to buy a paper bag for $0.05. I hope their management will retrain their employees to be more polite to...

Don't normally do this but today's the day! The last couple of times I've been in I've noticed the customer service skills are abrasive and pretty unwelcoming, especially during check out I've also noticed the same set of people working which to be fare may or may not be part of the problem. But today I was pretty disgusted with Amanda double checked the name tag. A Hispanic customer Infront of me was cashing out and needed her friend in the other line who was also cashing out, both paying customers bringing in business; to hand her something. And the cashier very rudely stated "I don't understand you, I speak English" she rolled her eyes and as the other woman's back was turned said come on hurry up loud enough that I could hear it in line .Also she placed the woman's reciept and change on the counter insted of placing it in her hand Yet when I cashed out mine was placed in my hand. Is this acceptable by your company?? I'll just keep shopping at T.J down the...

I went in and tried to find a dress for Mother’s Day. I grabbed about 10 because I don’t know my size (it’s been a while) and both fitting rooms were closed and I asked if there were any and a lady told me they have been shut down due to ADA and covid stuff and apologized for the inconvenience and said she is working hard to get them back. So I looked at my arm full of dresses and internally panicked a bit and decided to say screw it and I picked one and went to ring up. The cashier I think could tell how uncomfortable I was and without really looking at the dress he said “this is a really nice dress” and I thought that was really nice of him to say. It made the situation feel a little better and less stressful. Covid sucks but people like John the cashier at Ross make it suck a...