Bob’s Discount Furniture and Mattress Store — Local services in Warwick

One of the worst experience and unprofessional delivery, customer service I have ever received and experienced with Bob's, after being a loyal customer for over 15yrs. Bob's Delivery Service left 3 big boxes ( as you can see ) on my front lawn. I paid for (what they call ) "THRESHOLD DELIVERY". I am 5 ft tall, and a single mother, I had call Bob's right away when I realized the delivery men had me sign and immediately left without finishing the delivery and leaving my new furniture. Bob's furniture costed me over four thousand dollars ( as you can see by my order ) on a wet lawn. I called Bob's within seconds from the drivers leaving. I asked customer service to dispatch the driver to return ASAP. Bob's customer service was rude and no help only offering me $75 dollars gift card to Bob's for the inconvenience. Inconvenience ! Bob's customer service manager , offered for the same delivery men to come back after there route was done to bring the items in the house. I refused, they did not do the job right the first time why would I wanted them to come back, I did not trust them. I did not trust they would be back. I tried myself to get one box through the door way, with no luck I had to pay 2 men to bring my furniture into my house, " though the threshold. Apparently there term for threshold delivery, also means may leave outside. What gets me, Bob's customer service and their manager kept telling I paid for "threshold delivery" Bob's store, to your customer service center clearly seen in the delivery pictures.( that they send your office as confirmation of delivery ) you can see they left it outside and still refuse to refund me, my money back on delivery. No I did not pay for assembly, just delivery and at no point was I told or read that if I did not want assembly included that my new furniture will be left outside. I am just in shock, like I said before I have always been a loyal customer , ordered multiple items with delivery from Bob's and never received this type of unprofessional service. I understand with COVID-19 things have changed, but sales representative assured me that it's was not a problem to have item delivered into the house. I also never had my new furniture left outside from a repetitive company. Next time I'll get the same service from Amazon or Wayfair, at least there policy is to leave the boxes outside at front door and not in the middle of the front lawn in front of all...

Horrible. Will NEVER purchase another item from them. If I could leave less than one star I would. Guys came by to assemble the $1100 bed and most likely discovered they couldn’t do it? Don’t really know what happened there in their minds…probably rushed due to having to meet a quota. Didn’t put the bed together properly at all…screws not in the slats, drawers don’t fit due to bed being uneven due to it not being put together right, pieces not fitted together at all…honestly, never seen such disregard. They bent the “wood” trying to put it together, splintered the wood, broke the little pieces that fit into the legs so they’ll attach properly to the frame, and over all broke it a bunch. I can blame it on the guys doing the assembly but I also blame 100% Bob’s due to what seems like a lack or training or at least figuring out if delivery peeps have mechanical ability? And overworking the employees abs most likely although I don’t know for sure not paying them enough. It’s not really about a language barrier so don’t hate, it’s about mechanical ability. Anyway, called customer service and was spoken to like I have no brain at all. I’ve been to college, I wear glasses, my eyes work, I can see when things haven’t been put together properly so stop trying to minimize what happened in a tone that’s super duper patronizing. Yuck. Also, today is Tuesday. Was given an appointment for Saturday for a bed repair. What’s my kid, who is chronically ill and I said it a million times when I bought the bed that’s she’s having surgery and the sales guy put it in the notes, supposed to do until then? You broke the bed, send someone out to fix it sooner than four days away. Called customer service again to see if I could get better results from another customer tech…was told that no, I can’t have my money back and no, no one can help remove the glorified firewood from my home. You know, it speaks volumes when a company has “goof proof” insurance. I should have picked up on that and either a. expected a problem or b. left the store and bought nothing. The second customer service tech offered me a gift card which I politely declined because she was so super apologetic. The first customer rep did not even care. Anyway, don’t shop here at Bob’s Pretty and Expensive Cardboard that the dudes who are underpaid and overworked will break in your own home for very...

Ordered a $1400 dining room set but delivery only consisted of a table but no chairs. Every correspondence they sent leading up to the delivery stated that my ORDER would be delivered, not a partial order. When I called customer service they were rude, sarcastic and unapologetic - the lack of empathy was unbelievable to me at how unprofessional the people I have spoken with were so far - from the call center to the sales people at the store. After several attempts to speak with a manager, without success, I am leaving this review in hopes that someone from Bobs in Warwick actually cares about their customers and will call me to discuss the situation. who delivers a dining room table without chairs and isn't upfront about it? that's like ordering a bedroom set and delivering the bed frame without the mattress - what is wrong with you people?

Update December 10, 2020 - still have never received a call from the manager of Bob's in Warwick although I have called several times. When I did reach someone in Warwick (not the manager) the person who answered the phone was rude and unapologetic. She simply said the chairs would be in by December 10 and there was nothing she could do, and hung up.

I finally reached someone in Bob's main customer call center today who was pleasant but sadly informed me that the chairs are now on backorder until December 29. They said they would give me a gift card for the inconvenience. I don't want a gift card because I will never buy anything from Bob's again.

Buyers beware - Bob's does not care about you as a customer. They do not care if you receive your full order. They do not care about good customer service and being polite or helpful. Of all the calls I have made to get a resolution to this issue, only one person so far has been pleasant, everyone else was rude and ignorant. If the entire set were not already bought and paid for, I would cancel the whole order, return the table and go somewhere else. But I am stuck because I am sure that if I try to return the table at this point, there will be an issue and I will never ever get a full refund. So I am stuck waiting indefinitely for chairs that may never arrive, from a company that could...