Red Robin Gourmet Burgers and Brews — Restaurant in Washington

This is my second horrible service in a row at this location. For my birthday last month we came here and our waiter took our order after waiting around for 10 minutes without anyone greeting us and after that we never saw her again. We paid on the kiosk and left.

Our most recent service today (05/01) was some of the worst customer service we have experienced in a long time. Our waiter star didn’t greet us or take our order for 25 minutes, it was not the case that we didn’t see her in that time, she had a table 3 feet away which she visited least 3 times during that time. Once she finally greeted us we had some hope that the service going forward would be good as she was very apologetic and said she would order us appetizer fries and get them out to us right away. That was not the reality, another 20 minutes passed without her coming by a single time besides to bring drinks. After a long enough wait my wife got up to talk to someone about where the fries were as we had a very hungry 1 year old. It was after that our service got even worse as our waiter Star took my wife asking someone where our food was as an act of aggression and from there on never checked on us besides to bring the actual food. We never got any refills, never checked to see if the food was good or if we needed anything. This was all while the table 3 feet away was getting all the attention, she offered them drinks to go and even did a split Infront of them and being so obnoxiously loud that it made my baby cry. She had the potential of being a good waiter but ended up being the worst.

This has become a pattern of horrible waiters and sub par food that has inconsistent buns and toppings without ever changing my order. I will no longer be coming to this location although Red Robin is one of my favorite fast casual...

I love Red Robin, and I've eaten at multiple restaurants in three different states for over two decades. I ordered what I assumed was a burger (everything else on the menu page was) and stipulated that it be cooked well done. It turned out to be a cheese sandwich. Perhaps the fact that I asked for it well done should have been a clue (it's not like they delivered it to the table grilled dark), but this was my mistake, and we apologized when we asked to order something else. They were nice enough to allow us that. The real problem is that when I ordered, as I always do at restaurants, I let them know I have three allergies. The fries that came with the first sandwich had seasoning salt on them, which happened to contain two of my allergens. Luckily, those two won't kill me like my third. When ordering the next meal, I reminded the waitress of my allergies. The second burger I opened to inspect (you have to when you have allergens that are frequently on sandwiches) only to find large chunks of one of them. At this point, we spoke to a manager to let her know that we would be happy to pay for our drinks, but no longer had faith that I could safely eat there. The manager had the gall to tell us that THEY DON'T REQUIRE STAFF TO KNOW WHAT IS IN THEIR FOOD, because it's available on the website. What??!? They were easily visible to the naked eye. That is one I haven't heard before, and I thought I'd heard it all. Perhaps if when I requested a clean prep because of allergies I had been told "please check the website and let us know if there is anything you can't eat in our food," I wouldn't have been as dumfounded as I was. The manager didn't make us pay (even for our sodas), and we left. Long story short, I don't recommend this particular Red Robin for anyone...

I’m beyond irritated at this Red Robin. It’s not because of the quality of their food, or their customer service. I placed an online order at the end of April when we had that weird corona stuff going on where it was only take out. I ordered a party pack of 50 wings. I paid $48. 5 minutes later I get a call from an employee saying that they don’t have that many wing, and asked if we wanted to substitute boneless wings. I don’t like those so told them to cancel them and refund money. But, I also wanted food from there still so Red Robin employee says to reorder food on website and will refund my first purchase. So, I order $36 of food this time. Go pick up and ask different curbside employee for receipt to make sure refund for first occurred.she said it’s in the bag. Get home, no receipt. A month goes by and my bill comes. Surprise, surprise both charges are on there. I call st George number wanting to speak to manager and it goes to some weird answering service in India (I assume from accent)and after a bunch of waisted time finally get told to call Red Robin corporate. Explain situation, get told it will be corrected. Never happens. Finally after two weeks and and 4 phone calls I get my bill. They refunded it! But, it was the $36 amount for the food I actually ate! Not the $48 for cancelled order! So, I disputed it with my credit card company. This was over a month ago. Still unsure if it will actually get taken care of. Supper annoyed with...