Capital One Bank — Local services in Washington

Awful experience with a business account. Showed up with all the necessary documentation, all the necessary people present, but they were unable to make a simple personnel switch (add/drop signatory authority) because Capitol One in VA had lost our documentation from the previous time we did a personnel switch. The K street branch were unhelpful, consistently gave contradictory information, gave us no direction with how to proceed. They were absolutely dumbstruck with any path forward, and would regularly tell us the wrong information or information that was quickly proven not true. They were so rude and unwilling to even call their manager as we sat in the lobby for over an hour.

Walked across the street and set up a new business account with Citi in less time than it took for Capital One to give us an answer on how to proceed after they lost our document. (Who doesn't digitize in this day in age??) DO...

I had a bad experience at this branch when I tried to access my safe deposit box. The staff behind the teller line gave me inaccurate information about how to make an appt. to open my box. I made a second trip to the branch only to find out I couldn't get into the box because I hadn't followed the proper procedure. I had, in fact, done exactly what they told me to do. So I had to go back a third time. BTW, I'm an older person with a compromised immune system, making me more likely to get COVID. This information did not seem to make any impression on the branch personnel. I'm a long time customer of Capital One, and this experience has been very...

Have you ever felt that you are in some kind of a carnival when you enter into one of their branches? I have been a customer of the bank for more than 20 years, even before they changed the name, and I jave seen the bank evolve over the years. This branch like many others has the feel of a cafe where customwers can just chill, but as I was told by an employee that the comfortable tables and chairs are for the employees use. The bank just seems hoky and not very serious. Heaven forbid that you have an actual issue and try to call customer service. I have never once had a pleasant experience dealing with the transfers...