lululemon — Local services in Washington

I generally do not write reviews but I have been so inclined to after my interaction yesterday. The sales associate, Chase, was very rude. He frequently got frustrated when I asked him any question about the pants I was spending $120 on as if I was wasting his time. I have had this experience with this particular sales associate before, too, while calling the store. He did not want to help and when I knew there was 3 of a product in store and was hoping to double check, he said that there weren’t any even when I went in later and saw 2. I would also like to note that the manager Alicia was very hostile too. I called the store a couple days ago asking if a product could be put on hold for me and the guy with the australian accent was super nice but when I called the next day to see if I could get another product on hold, Alicia said she would not do it because the product would “fly off the shelves.” When I told her what a sales associate said before she sighed of frustration and said she would hold the product for no longer than 1 hour and AS SOON as that hour was up “ it is going on the floor no exceptions.” She could have been nicer about if even if the policy does not allow holds. I would have appreciated better customer service. Really don’t get the attitude both of these employees have had. Do...

Had a great experience with the customer service at this location, and I definitely don’t look like how I envision most athleisure customers look (thin and/or fit!).

I had struck out shopping other brands online for sports bras so I knew I had to go into stores to try different styles and fits. One of the sales associates (I’m sorry I am definitely spelling your name wrong!), Pause, took the time to help me find an ideal fit for my weird bra size, pulling sister sizes and different styles so I could try to find what works best. I ended up finally finding a sports bra that fit in both band and cup while being supportive and not suffocating! The SA helping me out also did not judge when I asked for supportive bottoms - she brought me a number of different length, material, compression-level, and sized leggings/shorts so I could see what I liked.

I now have a well-fitted, high-quality starter set for running (I can see why people rave about lulu leggings), and know I can come back here for shopping/fitting/sizing support...

My two daughters and I went into Lululemon today while we were visiting family in the D.C. area. My older daughter, who is athletic and tall, bought a beautiful pair of pants which are long enough for her. My younger daughter, Jess, who is trying to lose weight and exercise more, also found a pair of gorgeous pants but, because Jess only works part time now, she could not afford them. We were amazed and thrilled when the sales person, Erica A., offered to give them to my daughter to help her keep on track for her goal of losing weight and exercising. This has never happened to us in any store ever. We appreciate your kindness and support and will be sending you pictures of Jess exercising in her new pants. Thank...