Panda Express — Restaurant in Washington

The food here is decent for what it is, a fast food Chinese place that was ripped right out of a mall food court. The food is the only halfway decent part of this establishment. The staff here are totally rude and offputting if I were the manager I would fire them all and speaking of the manager he is very curt and impolite. You can tell alot about someone by how they treat those who are less fortunate and this man is completely compassionless for the homeless people that come around from time to time. As long as they are not completely unbearable (smell, outbursts, aggressive panhandling) I feel like places like these should so their best to be kind and compassionate towards them and this place does not. I would have given two stars if not for that. But who am I to dole out...

I had a very disappointing experience last night due to the behavior of a cashier named Desean. After waiting over 20 minutes for my order, I approached the counter to ask about the delay. To my surprise, Desean responded with extreme rudeness, saying, “You come inside and prepare your food yourself.” That kind of response is not only unprofessional, but completely unacceptable.

Rather than apologizing for the delay or handling the situation with courtesy, he acted like an entitled owner who had no regard for customer service. There was no smile, no empathy, and definitely no apology. I honestly don’t understand how someone with that attitude was hired or trained for a customer-facing role. It left a really bad impression and made me question whether I’d return to this...

Hello! I just want to say that aside from the well-known, delicious food they cater, Panda Express at Columbia Heights will go beyond what you expect. Shout-out to the Manager Ms. Monica for accommodating my catering orders and really helping me out and going out of her way just to make it happen. I’ll definitely order here again! I do believe we need more person like Ms. Monica, who knows how to manage her staff well and how to accommodate customers with their needs even if sometimes it is beyond what the company can offer. If she can read this right now, I just want to say thank you, I appreciate you and your line of work! Continue to make...