Patagonia — Local services in Washington

Unfortunately we had a very disappointed experience. We visited the store on Friday to buy gifts for my family as soon we walk through the store the female security guard started to follow us everywhere we went. The store have 2 levels. There were hardly any customers at this location, a very small place that you can hear the conversation between the sales person and the customer. My brother have a very loud/strong voice, unfortunately the black female security guard follow us to the 2nd floor and throughout the store as if we were going to steal something from the store. At one point she asked my brother to lower his voice, even though it was super quiet in the store. We follow her suggestion. Later on she came with the store Manager on site and ask my brother to leave because he was rude and offended the sales reps and customers. Security guard said that the Manager said he was scaring the customers. I told the female security guard that if he goes, we all go, so the manager (Emily Geeza) came out and did not say anything Wow!. On the way down we ask Ms. Geeza if we could at least pay for the snap back hat and order the item that they did not have in the store. She had a very rude attitude but said yes. We ask for the name of the security guard and she said that she did not know it, funny that she doesn't know the name of the guard! We have never felt so discriminated by a black and a white person before! But at this store you get it...

Patagonia doesn't need to advertise much to keep growing, and the quality of their gear and customer service really shows why. I bought a late model Snow-shot 3-in-1 jacket from REI on a deep discount, which was the last one they had across their entire inventory, but it was too small. REI had no more jackets to exchange for it, and I couldn't find one in the right size on Patagonia's website either, so I took it into Patagonia's store in Georgetown to see what they would recommend. Within minutes, they took my ill fitting jacket, found the only one in their entire inventory that was still in stock in my size (in a retail store in CA), called that store to confirm, arranged for it to be shipped directly to my home the next day, and issued me a gift card because somehow the jacket I returned was worth more than the brand new jacket they were sending me... It really felt like a marvel of modern logistics and customer service at work right in front of me. I was already drinking the Patagonia cool-aid well before this experience, but now I am a decided convert, and I always look to see if Patagonia makes it first before I buy anything - their organization is a model of how do business. I also checked out their worn-wear online store, which is a very cool concept for reducing the impact that virgin materials manufacturing has on the environment, and I think they are well ahead of the curve in...

So I had an old rain jacket which I really loved but it was no longer keeping water out. I brought it in hoping to repair it and was totally willing to pay for the repair process I knew that the jacket style was no longer in production but like I said I really loved it. The staff was super great and told me they would swap it out for another jacket. I was doubtful that I could like anything as much as I liked that previous one but gave a look around. I ended up finding Ken that I liked more as it was much more minimalist, and smaller to pack down. When I went to exchange it I found out the new jacket was actually less expensive so I had a $10 store credit. I went and found some performance wash and still had a $1.35 left over which thy gave me in cash. I seriously felt like I just stole from them. I live in annapolis but will always come back based on my experience. Oh yeah everyone was so friendly and competent and made me want to do...