Spaces NoMa — Local services in Washington

I am a professor who signed up for a designated desk for writing purposes. It is a desk in a shared room. First, it is not worth the increase in price. Second, the online help desk has not been very good (with a few exceptions when the Spaces local manager gets involved). I signed up for a room that has a lot of junk in it because the seller of the desk said it would be cleaned up. The junk never went away. The plants in the room are dying (picture attached). Finally, I did not receive my retainer refund within 30 days as promised. As of today, I am still waiting for it. I will say that it has been a pleasure working with Brandan who is very nice and cares about his clients. The lounge area is also nice as are the other clients. Positives: access to the gym and outdoor...

While this is a neat space, I've had a really hard time working with the management. I was told when I toured that phone lines and conference rooms are included in rent, only to come to find out that they charge for any phone calls made OUTSIDE of DC and you do, in fact, have to pay for conference rooms. Additionally, when I arrived to move into my office, I had to watch as some poor woman assembled the basic office pieces that belong in my office. Furthermore, there was no welcome packet, no orientation, no nothing to help you figure out the process by which to reserve conference rooms (at a cost), telephone booth rooms, protocol for mail, etc. And lastly, my key fob for the women's locker STILL doesn't work. I would not recommend this place and won't be renewing...

Zero stars. Signed up for the "virtual office" before taking a dive into a higher-cost level of membership. We've given this place the benefit of the doubt for quite a number of months now. Next to zero customer service. We are paying for at least someone to be at the front desk. Often we get there (like today) to pick up our mail or packages and there is NO ONE at the front desk. I call the parent company Regus -- and can't get a human being there either. Just tried at 4 p.m. today, on a Wednesday, and the message says "our offices are closed". Unbelievable. Steer clear...