Red Bear Brewing Co — Restaurant in Washington

Staff was extremely rude the second we sat down and made it clear that she had preconceived notions about the many faces that my group of friends represent. During her “introduction” she was trying to tell six health care workers how to “act during Covid.” Unlike other places this place requires you to wear a a mask when the servers are at the table (as you should) even if you drop off a drink while drinking. We came there to play games and the staff member couldn’t be bothered to let us know what games they had. Last my friend made the “fatal” mistake of drawing something on his order tab that was clearly not directed towards the staff in any way shape or form. While he should not have done that this. We will all lectured and kicked out. When I looked at the tab I then realized they were about to charge us if I didn’t come back to correct this. I’m sorry, we respect support and love all people but it was clear that this establishment doesn’t feel the same. Will never support this establishment again.

To their response. 1) i recognize that they should have not done that 2) they were not going to give us our money back unless we ask 3) the individual acted by himself, so please do not take us and have audacity to categorize us as one person. Your response is copy and paste reply that paints a narrative that works for their story. 4) maybe tour staff should have said that there was no games instead of rolling their eyes and saying ughh I’ll go check. “We have nothing” then abruptly walking away. Further, during a distressed economy you can’t have staff that is as unpleasant, unprofessional and told us that “having separate tabs would be too hard” for them. They were looking for excuse to kick us out from the time...

good experience and friendly bartender the first night, so we went back two days later for happy hour. no beer special. the smash burger was a preccoked patty and some grilled onions they warmed up in the microwave to melt the cheese, and took a long time. poor for $11. later on, the order line started to get really long (like 15-20 min just to get a beer). i saw a manger help the bartender for about 10min, then get on her computer. we had to catch the marc train in a few min, so i went and asked the manager if i needed to wait in line to close my tab, she never looked at me and said “i guess so”. i then saw the bartender make a round of 8 shots for either his friends or other employees while the line just sat there waiting. poor form. there was no way i could wait 20min just to close out so asked the bartender if i had to wait. he said yes, and so i said i can’t and asked him just to add 20% and we would leave. he got pissy and said “most people wait” and tossed the ipad with my bill across the bar. maybe he though i was lying just to cut line. idk. regardless, i wont be returning. i resisted saying “do most bartenders ignore the paying customers to make drinks for their friends/employees who are...

The food was great, the staff was kind, their system is HORRIBLE. I don’t mind a system that requires you to order on your phone via QR code, but our order was wrong 3 times in a row and it was never communicated to us. I had to go ask for the food at their pickup window, realize it was wrong, and have them remake it…multiple times. By the time my wife got her food, everyone else at the table had eaten and were trying to leave. This system is awful!

On to of the poor communication and lack of wait-staff, you have to scroll through their entire merchandise page before you can even look at food or drinks. That feels like a huge sellout.

The part that made me the most upset, though, was the fact that it is totally self-seating. I came I with a group of 6 people and couldn’t find a place to sit because there were multiple groups of 2 people sitting at tables for 8. If Red Bear doesn’t want to pay for a host and waiters, they should at least pretend to care about the people that come into their establishment.

I want to reaffirm the fact that the staff was great. But it is obvious that they have a system (probably put in place by poor management) that works...