GameStop — Local services in Waterloo

Although I do enjoy frequenting GameStop, and do find their selection to be decent, it seems lately they have stagnanted. This isn't specific to any single location either, it seems as though the company is trying to shift directions to get more of a market share, but can't decide the direction they want to go.

As a personal recommendation, get back to the basics of having your employees engage the customers and not try and upsell them to oblivion (a $1 protection plan on a $3 used game?) Don't get me wrong, as said, I enjoy the stores, but there has been an...

I've Spent alot of money in this store. I bought a couple 3DS for my kids before Christmas with a warranty. 1 of the corners fell off of 1 of them, so we packaged it back up and took it back to the store. Upon entering, before we could even make it to the counter, the manager Dan tells us its an exterior damage and its not covered under the warranty. Told us it was dropped and thats why its like that, even though i wasnt even present when it was broke. I took it out of the bag anyways to show them the damage and he really didnt care. SOL and sent...

Game stop is hit and miss I feel, but we stopped down last week early evening and had a great experience. Only one young man at the front, but he was knowledgeable and fun to talk with. Great salesmanship and a fabulous internal experience for the customer. He was able to address my nine year old sons needs and questions, and he could shoot the breeze about older games with me. Well rounded. Pleasant. Informative. Excitement for his product and...