Ulta Beauty — Local services in Wayne

Today My friends and I decided to go shopping at the ulta in this location as we often do. The store has nice products at a pretty good price although , I am no where near satisfied with the shopping experience I had today. My friend was looking for a few products for herself , I hadn't planed to purchase anything and yet I was accused of stealing something. A women walked up to me and cornered me in the aisle as the security guard was on the other side of me as if to block me from running away, as she proceeds to tell me she saw me on the camera stealing something ( putting something in my purse) I told her I did not take anything and even opened my purse to show her the contents inside as well as my makeup bag to let her know I did not take any item or items from the store anything in my bag belonged to me if she thought I was stealing she would have taken the opportunity to search my bag or the security guard and yet she tells me there is no need so therefore your'e not even doing your job correctly. I have worked in retail you're supposed to let the person walk through the sensor or by it and then proceed to take action if the sensor goes off because if you are proven wrong and the cops are called that is not a good look on the company or the employer and could call for a lawsuit. The woman than continues to tell me if I put it back I won't get in trouble , I don't understand when she even had time to look at any camera as she was circling me and my two friends constantly and speaking to us when we did not ask for help , before hand the security guard and the women kept circling around us and when I asked she would not allow me to see the video footage. I have never had any issue like this before , The women later found out to be the manager tells my friend maybe I stole it by accident as Europeans shop with their purse and yet we're in the unites states of america, I believe she had nothing to say after my friend spoke up for me and caused a scene embarrassing her which resulted in the previous unnecessary and foolish comment, I am clearly not European I am an African American female . I have never been so embarrassed and upset like this before in front of people , who would they believe , me or the person with authority ? We even stepped through the sensor and nothing happened she tells my friend it's because we put "it" back but there was nothing to put back .I would recommend anyone that shops at this store don't bring your purse inside and if you do don't take any thing out other than your wallet , and if anyone has gone through something like this demand to see the camera footage and call the police so the police can prove the accuser wrong , if I didn't have to work an hour later I would have called the cops myself so the police could prove her wrong , I didn't even want to continue browsing as the mood became sour my friend dropped the shopping bag with all the items she was going to buy, I would not dare allow myself to be accused and then hand my hard earned money over to this woman or anyone else in the store. We left and went into nyx in willowbrook mall and had a much better shopping experience and even got free lip liners . I will not be shopping at this location anymore every time I go I am watched like a hawk and constantly have workers coming up to me when I don't ask for help this was it for me , I don't wan't to feel targeted every time I come in this store so to save the headache and humiliation I just won't spend my time ad money here I will also be calling the company to complain about the situation . I would rather Not even give this location a star at all for this horrible experience but I can't post my review...

If i could rate this ulta location 0 stars, I would. To start off, I visited the store with my friend. Already waiting 10 minutes in the line wrapped around the store, we get to the ONE register that is open. My friend wanted to purchase a mascara with a missing price label. The lady helping us took 20-25 minutes to figure out how to go about a missing tag label. With time being wasted, my friend didn’t want the mascara because at this point the employees obviously didn’t know what they were doing. The lady at the counter helping us didn’t even bother to apologise or try to fix the issue. (Dyed curly hair, some kind of nose piercings, short, white, blond-ish). I came in a second time with my cousin, and this is what really made me never want to come back to this ulta location. Me and her walked in, and went straight to the bathroom. I had a bag in my hand from the previous store I was at. I went to the bathroom and an employee was in there and didn’t say anything to me. I use the bathroom and wash my hands, another employee walks in. She doesn’t say a word. Me and my cousin exit the bathroom, and we are rudely greeted by I assume the manager, and the worker who saw me in the bathroom (long fake eyelashes, lots of makeup, hair curled.) They go ahead to tell me how I am not supposed to have a bag in the bathroom with me. I was not aware of this, nor was my cousin. I had a garage bag with me, which consisted of the shirt I had just bought, and my wallet. NOTHING ELSE!!! I should have handed my bag over and told them to check it themselves, because there was literally nothing in there, it makes me laugh. The man (tall, asian) proceeded to tell me to either exit the store, or they will call security. I left the store due to the rudeness of these people. Accusing me of stealing without any proof is very unethical. Check the camera footage, I walked in and went directly to the bathroom. There is not even an ounce of evidence of me stealing any merchandise from the store. Also, when I initially entered the bathroom, an employee was standing right there. Why couldn’t she tell me I could not enter with the bag? Why did 3 different people have to crack down on this very solvable issue? Again just goes to show the lack of ethics here. Threatening to call security over a rule they do not crack down on is pretty low. If they didn’t want customers in the bathroom with any kind of bag, someone should be monitoring the bathrooms at all times. I left the store, because I’d rather not give my money to a place like this. Every time I come in here, the line is outrageous and the employees are clueless. I will NEVER be returning and I will make sure to tell all my friends and family. Absolutely...

They make you feel like a CRIMINAL HERE! I have such a headache from a very good day of holiday shopping (yes peaceful holiday shopping) because the damn Security guard and the older blonde haired woman WOULD NOT STOP FOLLOWING ME ALL OVER THE STORE!!! If you see me with the same items in my hand the last 5 TIMES that you've followed me, obviously I'm not trying to steal anything nor do I want to. Ulta is usually a very peaceful time for me. I dress nice, no hoodie, take off sunglasses, smile at the staff members, asks simple questions, then mosey around as a girl does because we remember a ton of things once we're in the store that we need. You can't do that here. I've worked retail and sales. I get it. I'm the first to be patient and understanding. But Dangit I'm pissed! I should not have to walk out of a store feeling dirty and guilty when I have not done anything AT ALL wrong. This is an embarassement to the Ulta brand!!! I have a rewards card. Walked in with the $3.50 coupon I get in the mail looking for the Lancome mascara set- I walked in knowing what I wanted because I'm familiar with the brand. I'm not a stranger to this store, but at THIS location they treat you like you are a stranger trying to steal everything out of the store. Will be going to route 3 from now on. I hope upper management see these reviews. Not to fire people but to teach them to value their customers, their privacy, and respect that we can choose where to shop. To not follow people everywhere in the store as if they are spilling juice all down the aisles/ or that I have the word shoplifter on...