Love this store, but my friend and I experienced awful customer service at the Webster location yesterday afternoon. We stood at the counter ready to check out while an employee stood beside the checkout counter, messing with something, and ignoring us. After a while my friend said "is there someone here who can check us out?" and the employee said to give her a second. Then she started cutting a box open and messing with whatever was in there. She walked off and then came back and still didn't help us. I roamed off and my friend ended up leaving her items at the counter. We were both shocked at the lack of professionalism and the rudeness. I'm not sure if the employee hasn't been trained properly, or if she's just a bad apple who doesn't belong in...
Read moreI just wanted to share my customer service experience.... I love the products but the service I recieved from Lindsay was terrible. I came in to pick up my online order( which was a very large canvas painting) and decided to grab a lantern that was on sale. Had my hands full and asked Lindsay to help me out if she could just grab one end of the canvas and help carry it. She replied "You can drag it"! She seriously wanted me to drag my EXPENSIVE painting! Well I ended up loading it up on my own after she put it to the side. Won't go back. Will go to another with better customer service skills! She has none. I don't blame kirklands for Lindsay's...
Read moreFrustration abounds. Received an email that a large mirror that had been ordered May 23rd was FINALLY ready for pickup on June 15. Showed the email to the young ladies and the adventure began. They could not "see" everything in their system. Found the mirror in the back but acted like I was trying to steal the item AGAIN because they couldn't understand the invoice. I had to call customer service for them. They spoke at length about how the item is ACTUALLY mine and to release it. Holy cow! I still had to leave my name and number in case "there was a problem." Not feeling the love right now. Love their products - questionable in...
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