Our car was vandalized at Little Man’s Port Imperial garage recently, on both of the sides of the car and the back of it. The garage has a some cameras but has no visible security patrol. It is very poorly lit in many places.
The North and South garage are managed by the same company, Little Man, and they a lot of garages in the NYC area. We used the North. The unattended garages have no dedicated security patrol.
We observed what seems like a playground for mischief on the day we found the damage — groups of kids on bicycles, and even motorcycles (without license plates) cruising around the garage. Some seemed to check out the place and park for free. Cars also were observed to be speeding around the garage.
Our weekend calls to both the ferry company and Littleman parking office were not staffed, so there was no way to easily reach anyone in an emergency. Just voicemail.
We reached the office manager on Monday 9/23/24 who said no liability (read contract) and she will review tapes. We also called the supervisor (Carlos, 201-217-1683) to talk about our observations and concerns — and the damage to the car.
We left a message for Carlos with our number for him to call back about the damage. Days went by and we didn’t get a call back. So we called the main NJ office again a week later (9/30/24). We spoke to the person who answered and told him we didn’t hear back. He said he would contact Carlos and have him call us. Again no reply from the supposed, “supervisor” Carlos or anyone. It’s been two weeks since we tried to reach him.
There has also been no word about the result of the office review of the tapes by the garage salesperson who works Monday - Friday. She did offer to let us go through the tapes ourself. But that is not easy mid week and they should be doing it and reporting back. Again it’s been several weeks and nothing. No word. No supervisor.
The car itself was parked in clear view of a camera, although the date of the vandalism is not known since the garage never even observed the damage before we contacted them. The damage was only observed by us when attempting to retrieve the car.
It seems they take no responsibility and don’t even want to discuss our security concerns. This is very disappointing and very lacking in security and seriousness. The garage is dimly lit and feels neglected.
The lack of concern by Little Man is very noteworthy. Of course they should take responsibility for the issues at the garage. But they have not demonstrated responsible behavior or addressed the seriousness of the issue, which seems systemic. Again several weeks have passed with zero follow up or...
Read moreNoise Pollution and Unsafe Racing at Night
If you’re considering parking here or living nearby, be aware that this garage turns into a nightly meeting spot for racing cars. The noise is unbearable, with loud engines revving and cars speeding around until late at night. It’s become a huge source of noise pollution, affecting the surrounding area and making it difficult to sleep or enjoy any peace. The garage seems unmonitored at night, which poses a safety concern as well. I strongly urge local authorities to address this issue before it escalates further. If you’re looking for a quiet and safe spot, I recommend looking elsewhere until this problem...
Read moreIt’s a scam, they don’t post hourly rates anywhere, the Ferry website gives a list of prices that don’t match what you will actually pay, and you’ll end up with a $40 flat fee… Make sure you try your best to not use this garage, or this whole ferry...
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