Spencer's — Local services in West Covina

This store was the worst. My daughter and i went in to get hardware for her lip and navel. Found both, really nice but when she went to put the lip piece in it was cracked and u can't put a cracked piece in your lip. The 2nd one she chose was 2 $ and some change less then the first one. As we waited the cashier was refunding the lady in front of us for an item from a store in another city and she didn't want to refund my daughter. Unfortunately there was nothing in that store for that amount of money left over and she didn't want to give us a gift card. Where there was nothing else for them to do and it turned nasty. Words were exchanged and i believe she made her decision based on race and she made my daughter very angry as i was but, I'm much more rational. She finally but the money on a card and then tried to lock us in the store. The policies of Spencer are outrageous. She made her own decision and it was very bad. You can't just take peoples money as we were gone from the store less then 10 minutes. I would have hated to see what would have happened if they had locked her in that store with the 3 of them, it would not have been nice. DON'T SHOP THIS SPENCER STORE IN COVINA MALL. The workers need customer service training on how not to talk to people like they are...

Actually this was my granddaughters experience. She went last minute shopping to complete her Halloween Costume for a party she was very excited to go to tonight. After a lot of looking everywhere Spencer's had just what she wanted. She rushed home to get ready and low-and-behold there it was! It was the security button that needs that certain tool to remove. You know, the tool that only clothing stores have. The only tool that can be used to remove the button correctly. Remove the button so the ink inside of the button won't squirt out all over garment. She didn't notice it wasn't being removed. Then, when she carried the bag out there wasn't any alarm set off to alert her either. So, she ended up not having any costume to wear at the party. She was very sad. You should of seen her disappointment. It just made my heart cry to see such a happy face turn into a very disappointed face instead. All because of a small mistake that left a huge imprint...

The cashier ignores my child and I as we waited the be helped and ask the white people that came after us. Then another cashier helped us, was snappy and with attitude kind of threw the item my kid purchased. I asked her, did you just throw the bag? And with more attitude she said no. Never apologized. I asked to speak to a manager and she said she was the manager. I said is this the way you treat your costumers. I also told her to not roll her eyes at me (the other cashier) and she came to us to say she didn’t roll her eyes and showed me her snappy expression in front of me and my kid. Really bad...