Nordstrom Rack — Local services in West Des Moines

I normally shop on line when I buy shoes/clothing from Nordstrom's. However, I accidentally ordered the same pair twice (I didn't think the 1st order went through, lol) and had to return that pair, along with another pair that ran large and they didn't have any smaller sizes left.

It was my first trip into The Rack. I didn't know the layout of their shoes. Fortunately for me, a clerk named Christian offered to show me the lay of the land. He was incredibly helpful, I felt like I had my own personal shopper. He ran around looking for shoes that I might like and also checked to see if they had shoes in my size. He spent a lot of time with me & I was able to leave with seven pairs of shoes in place of the two I returned. I also had a $20 Nordy Note that I applied.

They have incredible prices. If you don't mind the possibility of not having a box lid or a box, (the low prices make up for that) you should check this store out. At first glance, I didn't think I'd like this store, it is layed out like a discount place (which it is) with winter, spring, summer items all mixed together. But the prices on brand name shoes made up for that. Plus, I had the wonderful Christian to help me find everything that I was looking for.

The very next day I received two orders of shoes from Nordstrom's. One pair I somehow didn't notice only came in wides and I accidentally ordered a duplicate pair of shoes again, lol. I went right back to The Rack and asked for Christian. Once again, with his help, I was able to find 4 pairs of shoes to replace the two I returned. This time I had to pay some additional funds, but every pair was name brand and expensive shoes originally. I got a $500 pair for $130, terrific savings, as I have never spent $500 on one pair of shoes before.

The clerks working the registers, both days, were incredibly friendly and helpful. Not only professional but very personable as well. It really makes you feel welcomed when clerks have a sense of humor and don't act like robots.

My only concern, I may become addicted to this place. Along as they have the staff they do, the prices they have and the inventory, it might become my second home, lol. Now, I have to go back and check out their clothes, something I haven't experienced yet.

If you haven't been to The Rack, I highly recommend you stopping in. Heck, you might even want to ask for Christian, he's the only one that I can vouch for. Happy Shopping....remember it's really...

Horrible, I usually go here for all the great sales by myself. I am mixed, today I came in with my father and grandmother they're black. I picked out some jewelry and had two dresses I needed to try on. I gave the lady the jewelry to hold for me and then held up both dresses for her to see, she then gave me a (2) sticker, however after she asked if I could step behind the counter, took my hangers and shook my clothes and told me I was okay to go. I didn't think anything of it until I noticed she didn't do it to anyone else BUT ME. My father said on his way out some worker followed him to the door. I put everything down and decided not to buy from you guys. I felt harassed, and hurt because I've never done anything to deserve that type of service. So if you are of color and come in with two or more people of color I recommend you watch how they treat you because it's very...

I absolutely hate the Des Moines store layout. It looks like a Walmart or worse... no rhyme or reason where departments/styles are. Merchandise is always misplaced. It used to be very nice, with sections for types or brands of clothes, high and low presentation, waterfall stands or tee stands to showcase new or special purchases. Even when you opened your first rack in California, and only had merchandise from the actual Nordstrom stores, they looked better than this store. I will no longer shop in store, but will buy online and return things that don’t fit or don’t look like the picture. The staff is very professional and helpful, even when they too cannot easily find merchandise in the store. Close the store and offer free shipping and returns. Use a special Rack box, to gain recognition, like Amazon Smile box. VERY FRUSTRATING SHOPPING...