Hana Ramen Sushi — Restaurant in West Des Moines

4.4* (out of 5) Food: 5* Atmosphere: 5* Value: 4* Service: 3* Would I go back / Recommend?: 5* (Definitely) Total check/person: $41

03/29/2025 Tonight was my wife's turn to pick our destination after Mass and she chose Hana Ramen Sushi again (we were there last October and she really enjoyed her ramen).

Tonight was another good stop that we both enjoyed. The food was once again fantastic (details in the following paragraph) - and that is the main criteria when selecting a restaurant. While communicating with our waiter was easier this time, the food delivery was quite slow to our standards - on the order of 20-30 minutes for each course after it was ordered.

Tonight, we started off with a Cucumber Martini (with Jalapeno) and a Salted Caramel Milk Tea (I gave up alcohol for Lent). The Jalapeno in the Cucumber Martini was a pretty strong kick and my wife enjoyed it. And yes, the Salted Caramel Milk Tea was quite delicious and yet was pretty light - didn't come across as thick, syrupy or overly sweet.

We started by sharing a Pork Gyozo Soup (see picture) that was very good, then decided to add on a Hana Pizza (see picture). That Hana Pizza was definitely the highlight of my experience - a very light crust, a peanut based sauce with some fresh sushi and veggies to top it off! My wife ordered the Combo Yaki Soba (see picture) for her meal and I opted for the Chicken Pineapple Fried Rice (see picture). We really liked both dishes and would highly recommend them.

10/12/2024 We have wanted to stop here several times and finally took the opportunity to do so tonight after a 4 year gap. The exterior was modern, clean and inviting and the interior continued that vibe. Just like the "this place must be authentic" feeling you get in a good Mexican restaurant (when the wait staff struggles a bit with the English language), you immediately pick up on that here...but with Japanese instead of Spanish as the core language.

We started by enjoying a Lucky Buddha beer and Raspberry Mule (see picture), followed by a delicious Ginger Salad (see picture). My wife then opted for Spicy Chicken Ramen (see picture) for her meal and I ordered a Spicy Scallop Roll (see picture) and Tuna Avocado Roll (see picture). We really enjoyed all of the food!

The service was average...partially due to the wait time and partially due to the challenge of communicating with our waitress - it needed to repeat things several times in different ways to assure understanding. The value was above average - $31/person with everything mentioned (including tax).

2021 Stopped for dinner tonight and enjoyed the food. Communication was a bit of a challenge, as it wasn't until the 3rd person coming to help before they understood the question "what is the Seasonal Choice tap beer on the menu", but the food quality was excellent!

I started with a Hana Fuji Apple Sake (see picture) which had a strong apple flavor without being too sweet. Next, we enjoyed an Angry Z Special Roll followed by a Spicy Crunch Crab Roll (see pictures) based on our waitress' recommendation. Both of them were delicious and highly recommended. Finally, we finished with the Spicy Chicken Ramen with Spicy sauce (see picture) - very good!

If you like sushi rolls or ramen, the food is definitely worth the stop.

Food: 5 Atmosphere: 4 Character: 4 Service: 4

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We have been going to Hana almost weekly since it opened so we know the menu like the back of our hand. Today we went in for our regular lunch and ordered the clear soup. They served us some sort of yellow cloudy chicken soup instead. When I asked to have it replaced because I don’t eat chicken (and we both tasted it and it was definitely chicken) the manager actually argued with me and blatantly lied to me saying it was the same clear soup they have always had and that Japanese clear soup is always made with chicken broth - which, I can assure you, is blatantly untrue since I make it myself quite often and you can see by simply searching a thousand different recipes that it is never yellow nor cloudy - hence the name. I get it if they made a mistake or changed a recipe, but to seriously stand there and argue with me and lie straight to my face was extremely infuriating and insulting.

To top it off the table next to us literally was served the real soup while we were there that we ordered, just further proving his ridiculous lie and the fact that he just didn’t care enough to fix an issue. Unfortunately, even though this has been one of our go-to spots for years, we will be taking Hana off our list of restaurants if that is how they are treating customers these days. I sincerely hope the manager can get his staff under control before they ruin what used to be a...

While the food was delicious and well prepared, the service fell incredibly flat. The hostess barely spoke a word as she sat us at our table and the server seemed unprepared and hurried. We asked about the specials and he said that they were on the board. I had to snap a pic of the board with my phone. He could not offer information on any of the items posted. We were traveling and staying at a hotel a mile away. We had arrived an hour before closing and ordered rather promptly. We ordered an app and a drink which came out quickly and was delicious. We immediately ordered our entrees and only had time to enjoy a couple bites when our server returned to our table and told us that if we wanted anything else we needed to order now because they were closing. He missed the miso soup that was to be served with the entree and seemed confused and upset when we asked for it. We finished our food and beverages and left the restaurant a mere 10 minutes after the closing time of 9pm. We brought the debacle to the attention to a manager who said that he would talk to the staff but that he was happy that at least we enjoyed our meal. Really? Even though the food was delicious and priced well, we will not return due to poor service and a manager that offered...