Geek Squad — Local services in West Palm Beach

The freaking worst thing ever I’ve had an appointment since 11/06 for the 11/24 they made my appointment and here I am waiting for them to arrive I see even the tracker and the technician it’s assigned to with delivery window 7:30 to 11:30 then out of nowhere they don’t arrive and they completely disappear my appointment on the app. I call them and they couldn’t give me a reason as to why it got canceled and that they’re trying to contact the technician and they don’t answer the phones and that my only option is to reschedule me for the next available date like if I’m just now requesting an appointment for the first time. I’ve called 2 times spoke for an hour each with 4 different people nobody can give me an answer or a sense of urgency to give me something sooner. Both times I called they said a supervisor would reach out to me in 1-3hours. Twice I’m supposed to have 2 supervisors call me!! I’m still waiting and it’s been 3 days now not one person has called me to make this right. Im not even one to leave negative reviews but mannnnn not one person can make this right for me!!! Hopefully they answer to this if they even care to do my service asap and I want a HUGE discount or just cancel everything because this is ridiculous. I’m tired of calling geek squad and explaining them this situation. Everything is annotated on the account and nobody calls me back for a solution or an earlier appointment. They just put me on the back of the list without a care in the world. They apologize a million times but they don’t offer any solutions. Managers/supervisors say they will call you in 10 and they don’t call. Everything s been handled so poorly...

I cracked my screen so i decided to go to geek squad to get it fixed didn't mind the extra cost that it would be since it was right around the corner and it would not be a long trip. When i got there i was told i needed to purchase a screen from a 3rd party that was odd in itself but i went ahead and purchased one. well when i got it a week later i went back to get it replaced. well than another person goes and tells me that they don't do computer repairs on site and it would take 2 weeks or more to send it to their service center and at which they added that it would be a completely different price. this was of course after i had went there yesterday to set an appointment. To say the least i was very upset and can't imagine how such a disorganized store gets anything complete. Try your up most to avoid this place even if its your...

Recently purchased a Frame TV, soundbar and woofer from Best Buy. Install and set up was supposed to be by the Geek Squad but it referred to a third party vendor. Lot's of problems with the setup and not training for how to fully use the Frame TV and add our pictures for viewing on the frame. Geek Squad came to the rescue after no support from the 3rd party vendor or Samsung. Phillip (Geek Squad Agent) was amazing by taking the time to understand the challenge and then he took the next step to adjust the ticket as a redo for the install and saved me the money I was slated to pay out of pocket. Geek Squad is the best and they are ethical in their...