Bluemercury — Local services in Westfield

I recently came in with a return from an online order. As I walked in I was not approached or greeted by any of the available staff and there were 3. Once I handed them my return and explained why they ignored me and took the return and turned their back on me for 10 minutes with no explanation. In confusion I moved over to the side not sure what was happening. I was with a fiend who was look at products while waiting she accidentally brushed into something on display and it was knocked onto its side but there was no harm to the product or anything. A staff member immediately comes running over to scold her for touching the products and waves us away from the display. I was surprised they even noticed considering we felt invisible and not helped at all during the entire time we were there. Once our return was processed they told us were good to leave. Confused because I didn't even know they were handling my return since they took it with no explanation I asked was my return dealt with? Which she responded rudely "yes you are good to leave" Not offering an exchange or store credit confused and embarrassed I left the toxic and pretentious environment. My friend and I agreed that it was one of the worst costumer service experiences we've ever personally dealt with. And as someone who has personally worked as a sales associate in a makeup store it was...

This was just so horrible. I have to share. Blue Mercury downtown Westfield is holding an event, and I signed up for am 11 am makeover appointment. I told them when I made the appointment that all I cared about was time, because I have to pick up my son at 11:45. They said no problem. Awesome right? No.

First, I was ignored when I first came. After about 5 minutes, a woman finally asked my name and told me to go sit at a chair in the back. After 10 minutes of sitting in the chair, I got up to ask what was even going on. They said the person doing my makeup would be another 10-15 minutes. Mind you, this is already 15 minutes after my appointment time, so they wouldn't see me until HALF HOUR after my appointment. All the while, 2 or 3 other reps were standing around doing nothing, or raking walk ins. When I said I have a time crunch, the front desk person just shrugged and said "oh well, we can't control the people the brand send." No, they can't, but you CAN offer another brand, scheduling a different time, or even just telling me about the delay instead of just ignoring me. I have never experienced such horrible customer service. I was one of just TWO customers in the place. I am never going back...

Ladies ( and men) if you are looking for a fabulous eyebrow shaping or facial you HAVE to go see Lisa in Westfield Bluemercury. Years ago I shaved almost all of my eyebrows off and tthought I would never have a shape to them again. I found Lisa about 3 years or so ago and she is hands down the best at brow shaping and facials. Lisa doesnt go in and take off everything like some places do, she listens to what shape your looking for and waxes or tweezes. I HIGHLY suggest you go to her. Some people may think $25 is pricey for eyebrows but for the relaxation of it, clean atmosphere and a professional who knows what she is doing it is so worth it. As far as facials go, if you have never gotten one then you are missing out. Lisa does all kinds of amazing facials. I have had the Modern Facial which is basic and also got microdermabrasion. Both have been hands down the best. She only uses products catered to your skin type and won't push products on you that you can't afford. Thank you Lisa for giving me such great brows...