Lids — Local services in Westland

One star and that’s lucky. The manager Malcom is very rude and unprofessional. Lids is very unprofessional. I called to complain and do they take it seriously . “Oh we will call you to ask about more details .” Been over two months and nothing no call or email.

They will not answer the phone I called and rang two mins straight no answer. I decided to go in person. Tell me why I and my friend were across the hall way from the store. I called the store and Malcom the manager looked phone rolled his eyes and kept texting on his phone.

They do not care about you. The customer service is lacking . If you complain they will promise to call you back and never call. They are most likely on they phone rolling they eyes kind like the Manager Malcom rolling they eyes and waiting for the shift be over !

I will take my...

Absolute horrible experience. Had to get some embroidery work done so I figured I would give them a try. Horrible decision on my part. Gave them the design which they screwed up twice. Then when they finally got it right the 3rd time it was on the wrong size hat. The whole thing was a month long process. They finally tell me my hats are ready, then I get there and they still have them on the wrong sizes. Very horrible experience at the Westland Mall location. DO NOT come to this place to...

This store is ran terribly. Every time that I choose to visit this store, it’s closed or the employee is not available. Note that this is during business hours. It will say that they are not present with a set time to return and guess what……they still are there at the posted return time. Today they are not here and the time is 4:16pm. I have been waiting since 3:00 but no employee and no sign indicating that they are even open at all. If I could give zero...