The UPS Store — Local services in Westmont

Absolutely horrific customer service. The female katarra, as she claimed her name is, was rude and not helpful at all. Claimed the package I was trying to pick up wasn’t under my fiancé’s name. Confirmed with the company I order from that the package was under my fiancé’s name. She didn’t attempt to work with us or help us in anyway even though I’m deployed in Afghanistan and clearly my fiancé has and ID with the delivery address. I had to request to package to be re-delivered to our home and now the package is lost. Thank you so much for not helping us... you had our package and it was for her birthday that I ordered for her from Afghanistan. I can guarantee I will get some bogus “ this is our policy” answer yet its ok to toss our packages at our doors or leave them on the street. This store could have easily helped us if they wanted to. This is not the first time I have bad service...

DISGUSTING BEHAVIOR! I came in with my documents and label to ship out two items. Unfortunately I didn't have the envelopes for these but normally I usually come in and I'm given envelopes NO CHARGE. Ben helps me and immediately says I need to charge you. I asked why. He says because you're always charged. Never once have I come in with a prepaid label and been charged for the envelopes that you literally can order on the UPS website for free regardless of which open you choose. He "ugh" and rolls his eyes. He's like you know what, fine and skulks off like a little boy. Then when he walks away, he then goes to his coworker Sean and they both start laughing. Absolutely disgusting behavior from two teenage boys. NEVER coming here again. Absolute lack of professionalism in...

Expedited an important document so that my husband could fly home. PAID for the fastest shipping which said it was going to arrive by a certain date and it did not arrive on time. My husband had to cancel his flight and pay for ANOTHER flight because it didn't not arrive when it said it was going to. The package arrived 2 days after when it said it was going to arrive. I contacted UPS for a refund because the service I paid for was not what I received. I had been emailing with Rich at this location and he was good about following up. However, after not hearing back for 10 days I followed up and have not heard from him since and I am still out the money I paid for the service which...