Menchie's Frozen Yogurt — Local services in Whittier

So I came here April 10th with my family. It was closed but I'm sure they were on break or something we only had to wait for about 10 min no big deal. My issue was what happened next. They were having problems with their scales that day. So once it was our turn to pay we put our cups on the scale but I guess it stopped working because the man (I assume he's the owner) moved our cups to the other scale but he grabbed mine from the top which had no lid l, he pretty much put his hand on the whipping cream and froyo, like he got it on his hand just wiped it off and continued like nothing . Obviously I was grossed out since he's been touching the counter registers and scale trying to get the scale to work and then puts his hand on my stuff. Then I told him hey you just put your hand on my stuff and he apologized and tried to continue like nothing and I told him no I don't want it and he asked me if I wanted him to scoop out the part he touched and I'm sure he saw that face I made and then he decided to tell me just to make another one. If you really think about this whole interaction doesn't it gross you out? Like that fact that he wasn't going to say anything until I pointed it out and he just apologized about it then only offered to scoop out what he touched. Only once I made it clear that I didn't want it cause he hand his hand on it he offered me to just get another one. That just left me with a horrible impression of this place. He ended up charging us for 4 other cups and told me I didn't have to pay for mine. I didn't want to ruin it for everyone else so I just got a cup and filled it up less than half way and threw in a spoon full of peanuts. There was plenty of other people who also saw the whole thing it was kinda embarrassing, I didn't make a whole scene or anything. The whole thing was very calm and everything but it was still embarrassing. Just the whole way it went was very off putting. Definitely never coming here again. Other than that the owner and his...

Reported them to ADA. This was the 2nd bad experience at this menchies location. I have a service dog for seizures. The first time the same lady told me at the door when I was walking in, (in a super rude tone) “NO DOGS ALLOWED” and I didn’t feel like going through defending the ADA LAW, allowing my service dog to be with me at any establishment at all times especially while in my arms. Mind you he’s 5lbs and very well behaved. This time she asked me to “get my dog away from the toppings” after she asked if he was a service dog and told her he in fact was a service dog (even though he has a service dog tag). I hate leaving a negative rant and try not to review on emotion, but after giving them a pass the first time I had to review. This is the 3rd bad experience, we are consistent customers. And this was last straw no one should be forced to feel like that especially when asked in loud tone in front of other customers about their service dog. The last time we went it was a very hot day and their AC was broken, instead of closing they stayed open with door closed, it was soooooo hot that the toppings had all melted together. We didn’t complain, things happen. I think the woman must be owner of this location. If not the owners should wise up and get rid of her she’s absolutely terrible, horrible vibe, negative and angry. We’ll go with the yogurtland...

Took my kids for yougurt after the park came to this location since it was the closet from our location, as I pulled up I notice a sign that tmsaid they would match any competitors coupons or expired or non expired or not expired went online and noticed yougurt land had an offer that said buy anything above 20.00 and get 10 off. I showed the the website to cashier and after 7 min. And a phone call they could not honor it, please remove tour sign if you don't plan on honering coupons it is illegal for a business establishment to fals ely advertise promotions and...