Geek Squad — Local services in Wichita Falls

my son broke my TV screen. I tried to call to speak the geek squad to see if they could repair my TV and the representative was not listening to anything I was asking. if you need anything repaired, it’s best to go to the store or not go here at all, their phone representatives are not at all helpful. I asked them if they would be able to repair a TV screen and the representative would not provide me a straight answer. I just wanted to get pricing or see if my TV is repairable. I don’t believe the representative understood what I was asking. I finally got frustrated and hung up. I will go somewhere else to have my TV screen repaired. I will not shop at Best Buy in the future due to this incident.. they need to get phone representatives that can interpret and understand actual English. If someone is asking a straightforward and clear question they should be able to answer that question without bringing up 20 other topics that don’t relate to what was being asked. terrible terrible terrible...

Ryan Kistler of the Wichita Falls Geek Squad is one of the more professional double agents on the squad. He listened to what issues I was having with my Smart TV and went right to work to resolve them without it costing me an arm & a leg. Ryan & his assistant are extremely knowledgeable, courteous and are a tremendous asset to the Geek Squad. If you have a problem with your wi-fi, your network, your computer or any other piece of electronic equipment within their bailiwick that is with the exception of installing microwave ovens. Sending Ryan and his partner to install a microwave is like sending a fireman to a false alarm; as it is a gross waste of talent.

So if you go by the store to schedule an appointment try to request Ryan Kistler by name because I can assure you will be...

I was having problems with my cell phone. (Problem was me) I took it in to the Greek Squad in Wichita Falls. The young man Jacob welcomed us and answered a few questions about Geek Squad. I then informed him of the issues I was having with my phone. He ask me a couple questions and in less in 10 minutes he had my phone working so much faster plus he reset a couple of apps and had my phone repaired, it was workinglike new! Jacob was such a pleasant gentleman and had the answere to all the questions he was asked. Thank you Jacob for all the help and the extra information about my phone and...