Best Buy — Local services in Wilkes-Barre Township

I had an insignia Roku TV that I purchased from my local Best Buy store a number of years ago and was always very happy with it until it stopped working yesterday. I called the phone number for the local store earlier this evening and spoke with a representative who told me that yes, they had 30 in Roku TVs in stock from insignia, that they were $128, but that I should hurry up to the store because they only had two of them left in stock. I thanked him and a few minutes later, I was driving up to my local store anticipating being able to purchase a new TV. When I arrived, I went to the television Department and a salesperson came over to help me. Unfortunately, when I explained to him what I was there for, he told me that Insignia no longer makes Roku TVs, that even if they did they don't come in 30 inch sizes, and that the closest they had was a 32 in Roku that cost $158. He told me that my only other option if I wanted the Insignia brand was to buy a Fire TV from Amazon. Because I did not want a Fire TV I asked him to help me understand what options I had and it was at that point that he called over a manager who gave me every impression that he had better things to do. It is important to note that I am a 71 year old elderly lady who is not familiar with the latest technology and who needed a little extra help in understanding things about the TVs. He did attempt to explain the various options available to me but at times the information seem to be conflicted and was so overwhelming that I began to grow frustrated and at times close to tears. At that point he accused me of yelling at him when all I was trying to do was understand what he was telling me and make sense of my various options. He then told me he was ready to walk away, and it was at that point that I gave up and left the store. I am very sad right now for several reasons. One is that I have no TV currently, that the Insignia brand which was always so reliable in the past and that I was very happy with no longer makes the Roku TV, that I was given incorrect information on the phone about the TVs that were available at my local store and that I made the trip up there for nothing, and that I was treated so impatiently by the manager. I will most likely not be shopping at...

I hardly ever leave reviews, let alone negative ones. I'm in the service business and understand anything retail is difficult in today's world. This experience was so horrific, I felt the need to since no one cared to assist after multiple calls.

My girlfriend dropped her phone and we used our 360 protection plan which forwarded us to this store for repair. The initial check in was fine. We were told roughly an hour and it'll be fixed. 90 minutes or so go by, which was fine, and we're told it's ready to go. They had the back plate that was cracked in stock and all looked well.

They told us to just download her apple info through the cloud when we get home and it'll be back to normal. Well we get home and nothing she does works with the phone. We went to tmobile right down the road and they told us that best buy didn't fix the phone, they gave her a new one and didn't tell her. They also never put her Sim card back. She uses her phone for work and she went through hell trying to get it back to working order. Tmobile went above and beyond to fixed what best buy messed up.

I tried calling the store to explain my frustration and try to get her Sim card back but was told there's no direct store line and that I'd have to make an appointment just to speak with someone about it! They wouldn't even offer a call back to me!

I went to the store and was told they already sent her old phone back and they have no idea why I wasn't told she was getting a new phone to begin with. I was also told they couldn't get me her Sim card with all her info back. What if she didn't back up her info???

Absolutely horrible customer service, communication skills and overall visit. I know nothing will come of this, but since there's no actual way to speak with anyone, I'm writing this in hopes it'll save someone else from dealing with...

The Wilkes-Barre, PA Best Buy seriously has gone so far down hill that it’s not even funny…

We purchased a refrigerator on a Thursday and everything was scheduled for the following Tuesday. On the day of the delivery, exactly a half hour before it was supposed to be delivered I received a phone call stating the truck had broken down and now my delivery needed to be rescheduled. I would receive a phone call within an hour(no call that night).

I needed to call the store in which no life person actually answered, and I was in turn directed to their clueless customer service who are overseas. They told me the next available delivery date would be three weeks later.

I now had to travel to the store to speak to a live person who is very helpful. I was at the store for over an hour finally told me I would receive a phone call from the manager of deliveries. I never received a phone call.

fast forward to my SECOND scheduled delivery date. I receive a phone call during the morning of the delivery, saying that they cannot deliver it again. The reason is because the original refrigerator is still stuck on the truck. They never attempted to order another one or cannot get my original one off of the truck. They would also not do anything to rectify the issue or even fast ship another refrigerator from another store they said the next available delivery date would be two weeks. This time they offered 10% off for my inconvenience, but I am still without a refrigerator. Needless to say, I canceled the transaction and now must go to another store somewhere else.

I will never shop at Best Buy in...