Pizza Hut Express — Restaurant in Wilkes-Barre Township

Placed a delivery order online at 5:55pm. Estimated delivery time 6:24pm. Acutal time I got it 8:25pm. I ordered the Chicken Alfredo dish with an order of bread sticks. You could tell the pasta was over cooked it was very dry, and the breadsticks were not fresh either. Then the best part is, when I tried calling the store someone would pick up the phone and you would all of a sudden get the busy signal. I will NOT be going to Pizza Hut or Pizza Hut Express anytime soon or every again. I even called customer service, at which they were NO help at all. Then I was told someone from upper management would get ahold of me in 2-3 business days to see why I didn't receive my delivery or why i couldn't get through to the store. When all I was trying to do was cancel my order and get my money put back into my account and I would order from somewhere else. Well I yet to hear from anyone at Pizza Hut!!! I didn't get a refund, and my dinner absolutely was awful and I didn't even eat...

19.59 for a single large pie plain...... Given the size and quality this seemed outrageous. We have a lot of pizza places around us and $20 large pies is on the way high end. It was confusing enough to check. I saw on the website that a large pie with a topping was 10 dollars and I was just charged 20 for a plain. When I pointed this out, the young lady staff member explained it was because that's only if you order online. I would have really appreciated that information when initially placing the order. That being said, this is a WEIRD business practice. Punish first timers who don't know better and make them pay double. I should have just cancelled, reordered online and refused to pay for a 20 dollar pie but I just didn't have the time. IF I go back I will order online, however, this experience has left a bad taste in my mouth,...

I order online and it was saying they are sold out of breadsticks they it was a 2 hrs befor I got my pizza when I got there i saw they had breadsticks I order them explain to them that on the website it was sold out and he’s told me they only put so many to sell online. I waiting almost 20 min for breadsticks and all I was there ppl ordering online. NOW they taste of everything was nasty it was not Pizza Hut at all it was a regular pizza my pizza was dry no sauce at all it was over cooked and then the breadsticks was not Pizza Hut it was just bread I had no taste at all I WILL NEVER ORDER...