Clothier — Local services in Williamsport

I recommended my son go to the Clothier in Williamsport PA to purchase a suit for his upcoming wedding for him and the best man. Both Marines home on a 96 hour leave period with cash in-hand, ready to buy. It’s an upscale mens clothing store that does in-house tailoring and sell very nice clothing, shoes and apparel. They told my son and his best man to leave the store because they couldn’t help them, you need to schedule an appointment and the suit would take weeks. After she asked if his boots were muddy (they weren’t). These were two Marines shopping on Veteran’s Day, for two suits for a wedding at the end of the month.

Only a few days prior, the father of the bride walked in & bought a suit in the same day. I have personally purchased 6 suits over the last 12 years, always in a rush and always taken care of that day or within 24 hours. They made a post on Facebook about Veterans Day and my mother made a comment - not rude - not hostile - just a comment - about this situation. She was immediately blocked and the Veterans Day post was taken down. This is a good lesson for other small business owners what not to do. They could have turned that situation into something positive but they chose to be nasty and judgmental. This was a missed opportunity to turn bad customer service into a valued customer. There is nothing more important in business than to turn a bad situation into a loyal customer by overcoming the situation.

Bad attitude, poor management, judgmental, and the woman was flat out rude and nasty. I would never recommend someone go to this store only to be treated like a peasant.

Edit- Now they took down the Veterans Day post and put up a BS post about needing an appointment to for a suit since Covid started. I personally purchased a suit at the beginning of the Covid situation as stores were opening up. I had a suit the next day after it was tailored. They are out right lying about the situation now that it’s public. I’m only one customer that was extremely disappointed with how my son was treated. I recommended they go there because of the wonderful service I’ve had in the past. Integrity and Customer service should be priority. They had the opportunity to right the wrong but the chose to hide the situation and lie about the...

Huge selection, makes it overwhelming. When first walking in we were greeted by a lady, but she seemed to FOLLOW US AROUND THE STORE. We just came in to browse, and when at the blazer section she came over to tell us that they were too big.

She continued to somehow be in the same vicinity we were, and the store is big so she was obviously following us, and “straightening” the already straight clothes. She whispered something to the other owner, and he came over to tell us that we can’t use our phones to take pictures because his merchandise is “one of a kind” and “no one makes them”. I was using my phone to look up other places to explore around the area, since we’re new college students. Then he continued to ask our knowledge in suits and brands, and criticized us saying to my partner that “you must shop at Old Navy. You don’t know men’s fashion”.

Overall, they came off rude and pushy. Do not recommend. The items looked cheap like resale items. Service made us not want to come back period. Very...

I've been meaning to check out this store for some time. My girlfriend and I went on a Saturday with full intent on purchasing a nice shirt and pair of pants at minimum, or if it could be ready in time, a full suit for an upcoming wedding. We were greeted at the entrance by a grumpy woman on a personal phone call, who told us we could not purchase or even look at anything without a sales associate and that it was by appointment only. She also told us the store was normally closed this day, despite their posted hours both online and on the entrance door sign. I got the feeling if we had shown up in dress clothes rather than relaxed Saturday wear, we would have been served or at least allowed to look around. Instead we were denied entry altogether. If you are looking to be immediately profiled and judged, this is the place to go. Rude service with a poor business model. I'll take a trip back to Connecticut or New York for a new suit before going to...