World Market — Local services in Wilmington

I am rating my recent experience only - I love this store. I shop here on a regular basis but my recent encounter will have me questioning my future shopping choices.

Yesterday I went into the store hoping to purchase a coffee table. I found one on the floor and asked a store representative to check to see if they had one in stock. She came back several minutes later with a larger box on a wheeled cart. We went up to the cashier together. I paid and showed her to my car. As the associate was loading it into my car I stood in disbelief. The table was in 3 separate open boxes that had clearly been damaged. She pulled the tables frame out of the large box, no packaging for this piece and proceeded to pull off the styrofoam pieces. She advised that I use dish soap to remove the pieces she couldn’t and the globe of glue up the sides. I walked back into the store and spoke to the cashiers that had checked me out. My biggest concern being, if I got home and found the table unable to be put together because world market furniture is often flawed - I shop here a lot - no one would accept this as a return. She called her manager - he was very rude with no remorse for how unprofessional this was handled. I explained to him that I could not see someone accepting this back as a return, he said, “I’m telling you I will.” In a very snarky tone to which I commented, “and if you’re not here or don’t remember this particular sale?” He responded with “You can return it now but it’s on sale and you won’t get the sale price.”

I returned the table immediately. Monday, September 2 2019 - approximately 4pm.

Again, this is one of my favorite stores and I most likely will not be returning because of the...

I’ve been here many times but this time was probably the last. As someone who was the manager of a retail store the customer is usually right especially if it’s something small like asking for two bags…. I bought some sake and HEATHER the employee put it in a small paper bag which is fine but it’s a Father’s Day gift and I didnt want to carry the glass bottle in a small bag with no handle around the mall especially while handling a toddler so I simply asked could I have a plastic bag to put it in as well…. Oh no she didn’t like that and acted like it was a big deal and I explained why I wanted another bag (which shouldn’t be a big deal) and she said it was weird and not normal and made a big deal so then I escalated because I feel like it’s such a simple thing and a weird thing to argue with a customer about… long story short HEATHER if a pregnant mom with a toddler is asking for two bags for her husbands Father’s Day gift so it doesn’t get damaged please just be nice and do it and not make...

Four stars instead of five because they do not deliver. If you think that's unfair...okay, five stars. There is no clutter, aisles are clear of obstructions, shelves are well-stocked, and there is free, hot coffee samples at the rear of the store. If you like the java, product for purchase is adjacent to the prepared coffee in the pot. Nearby, there are shelves stocked with sweets and treats. The remainder of the store has an eclectic selection of widely varied things you would like in your home. We found well-priced, non-stick frying/sautee pans which are metal-utensil safe. That's right, they don't scratch! I purchased them as a surprise gift for my sister because she was admiring them. The price point was just right. Be prepared to spend time in this store to "window shop"; to discover unique furniture as well as the occasional gourmet find you thought you...