United States Postal Service — Local services in Winnemucca

I hate to write a BAD review - I would rather say nothing and just let it pass, but my experience here at USPS Winnemucca was so far below reasonable, that it left a bad taste in my mouth regarding the whole area. This was all because of ONE ANGRY COUNTER PERSON (and everyone else we met in the area was Really Nice !!!). We live in a motorhome and travel full time. Getting things we need can be a challenge. We use Amazon Prime for many supplies that are hard to find. Prime gives us "free shipping", but we don't get to tell them HOW we want our items sent. That is where this went wrong. We were only in town for a week and needed three (three gallon) boxes of motor oil for our diesel. Amazon had the right oil (which is hard to find) at a Great Price. We were not able to specify which carrier they were to use, but most of our packages had been coming via USPS, so we asked Amazon to ship to "Our Name c/o: General Delivery, USPS Winnemucca". Most of our items did come via USPS and arrived without a problem, BUT A BOX OF OIL was delivered (by UPS) to this Post Office and that somehow set this lady off !!! She was angry with me and insisted that I owed the Post Office $21.95 in "Postage Due", because THEY had to touch my box. I explained our visit to the area, why we had asked for General Delivery and that I had done all that I could, to ensure that the Post Office would be the Carrier, but it was no good. I offered to chip in "coffee money" because they had been bothered, but no, she had to rip into me !!! I kept telling her that I had done all I could to get this to turn out right, but that I had no control over Amazon and showed her some of the other items that HAD COME VIA USPS... ...still no good... We find most folks we meet in the smaller towns we stop in to be just Nice and happy to have us there for a visit. Not this lady. We probably spent $500 in Winnemucca and were happy to do it and help the local economy, but...

I had a horribly experience in here today… I’m 7 months pregnant and was treated horribly by the main tall guy in the building. When I got a redeliver paper in my mail yesterday I scanned the QR code to request a redeliver. The website was glitching and wouldn’t work so I thought no worries I’ll just go into the post office tomorrow and get my package. I went to get my package and tried to explain the QR code and this guy who must be too freaking old to understand proceeds to tell me no I’m wrong and I have no idea what I’m talking about that’s not what the QR for… he could have read the paper I gave him that say “scan QR code for redelivery” then he’s like “SO WHAT DO YOU WANT. YOU LOST YOU PACKAGE AND NEED ME TO FIND IT” I’m like yeah. He then asks if I have the tracking number I said no because this is a gift off my baby registry and it won’t show me the tracking number. He comes back with my package, slams it on the table and goes you can still get the tracking number even if it’s a gift off your baby registry. Now he’s accusing me of lying and being a dumbass apparently. I tell him that the app will not show me the tracking number and that I would have to reach out to the person who bought the gift and he’s like “YEAH WHATEVERRR WHATEVER!” And so I took the big ass box after being completely embarrassed and talked down to in front of other people, talked to like I didn’t have a brain and left. I went and balled my eyes out in the car for twenty mins because again I am super pregnant and I don’t understand why he had to treat me that way… PROOF IN THE PHOTOS TO SHOW IM NOT...

This establishment is a complete joke! Only one person to provide costumer service, hopefully you don’t have an appointment to get to because you will be waiting in line for a very long time. I booked appointments over a month in advance to do passports for our children, upon arrival with our paperwork filled out completely they informed us that their camera is broken and we will have to go have their photos done somewhere else. After a mad dash to Walmart and back we get to wait in line again for 15 minutes because they still only have 1 employee waiting on costumers. Needless to say our prescheduled appointment and pre-complete paperwork did not help us to speed up the process. Efficiency is not in...