Verizon — Local services in Winnemucca

I was in russell-cellular Verizon on 5/31/20. Lilly Hagnere welcomed me as I came into the store. Lilly asked if she could help me. I explained my situation and she took charge. My experience with asurion was not a pleasant one. She was on the phone with asurion and Verizon for over 3 hours. Lilly was professional in all ways. Between her and Verizon customer service they found the solution. 95 % of the problem was handled by Lilly. I would Recommend Russell cellular to anyone Who Has Verizon as their provider. Courtney who recently helped me with my cell phone after I got my new phone help me get everything transferred over and done quickly and professionally. Courtney help me with all my needs that day and help me get the assessors for my phone that I needed. All the girls that I have come in contact with at Russell cellular have been very kind professional and friendly and want to help you with all your needs. A big thanks to...

Horrible customer service ordered a phone Thursday was told it would be in Monday called Monday was told very rudely that if they didn't contact me it wasn't in ok sorry for calling.... Tuesday comes and still no call go in to be told the shipment was delayed due to weather ok no biggie not 5 mins after leaving I receive an email from Verizon confirming my order so I call the store to find out why I'm am just now getting it and get told I'm not sure the shipment has been delayed due to weather I state that this is why I'm confused because Verizon say it hasn't even shipped yet and he turns around to say well it will ship soon so long story short they lied to us not once but twice I most likely wouldn't have even been mad had they just been honest and said there was a screw up! From now on we will only be doing business through a true Verizon store or with...

My wife and I came to the Verizon (Russell cellular) store today to get two of the New Samsung S 22 Ultra phones, in the Beautiful Green

I really want to say how greatful I am! For how far Michelle W. And her team went to meet our needs. My wife's phone was done in about 30 minutes.... My Damaged Note 10+ however was being... VERY UNCOOPERATIVE, and caused an unruly amount of problems transfering data and such over to the New S22 Ultra..... but Michelle W. did not give up and even stayed late to make sure that we were 100% satisfied with the services and our...