Amy's Gifts & Party Planning — Local services in Winter Haven

I would give 0 stars if it would let me! Not sure if it’s new owners but okay the old Amy’s I never had an issue used them for years was so excited they had opened back up again. Tried them with my 13 year olds party last month they delivered when the party was already started no problem but then all the balloons popped but except the number 13 on top! Maybe it was just because it was outside who knows I try them again last weekend with my 3 year olds party said I had u til Friday to order for sat delivery texted back and forth pics amounts was different every time called Saturday morning to see if it would still be possible if not no problem I would go somewhere else as they knew what time the party was she advise me hey I’ll go ahead take your payment and call you at 9am okay no problem I paid over 100 party started at 12 they didn’t show up until more than 2 hours later when the party was leaving balloons didn’t even stand up all the way! And the letters were peeling off! So now i call that after noon to request a refund since we didn’t get to use them for the party after I had said if you can’t do it no problem but still took my money anyways refused the refund and stated that orders that were ordered prior get priority yes I understand that but if you could not deliver then just say no I’m sorry I can’t instead of taking over 100 dollars from someone that can’t even use them now smh extremely frustrated and will not be going back! Not professional at all ! And I should add that it’s extremely disrespectful to take over someone’s business and run it into the ground! Especially considering the reason we don’t have the old Amy’s ! I will post pics as soon...

I recently visited Amy's Gift Shop in Winter Haven and was absolutely blown away by the exceptional service I received from Kaylie. I had only popped in for a few balloons, a seemingly simple request, and was treated to an absolutely stunning, truly impressive bouquet, far beyond what I had expected. It was clear from the start that Kaylie and the staff at Amy's Gift Shop go above and beyond to ensure every customer feels valued. Furthermore, Kaylie was incredibly helpful in selecting the perfect cards and gifts. She didn't just point me towards items, she offered thoughtful ideas and genuinely helped me choose things that felt personal and meaningful. She even offered to wrap and present everything beautifully, adding that extra touch of care. I noticed the carefully curated selection of gifts, the warm and welcoming atmosphere, and the attentive staff. It's clear that Amy's Gift Shop isn't just a place to buy things, it's a place where exceptional customer service and genuine care are paramount. Kaylie's personalized assistance made my shopping trip a truly memorable experience. I left Amy's Gift Shop feeling truly valued and with a collection of perfectly chosen gifts, and I'd highly recommend it to anyone looking for a unique and memorable shopping...

Violetta, Jacklynn, Jodi, & Lily are absolutely amazing! I walked in the store this morning asking for help with my baby shower crisis. The business that was hired to create a balloon arch tried to cancel on us due to “a scheduling issues” yesterday-the day before the shower. After pleading with this business they finally said they would complete the order. Well, they completed the order with the wrong color scheme! Thankfully, I wandered into Amy’s looking for a solution. The moment I walked in the door I was greeted by a friendly face and the question I needed to hear “can I help you with anything today”? I briefly told her what was going on and she seriously did not hesitate to say “girl, we’ve got you”! These girls literally had a two-hour time window to put together a very large balloon arch for my daughter’s baby shower. But they did it! And it is the most beautiful balloon arch I’ve seen. I couldn’t be more happy with the way it turned out. Amy’s has a life long customer out of me after this! Thank you...