Verizon — Local services in Woodbury

I wish I could give ZERO stars, but google doesn't allow it. The staff at the Woodbury, MN was nearly as unwilling to help as the people at Asurion when trying to file an insurance claim on my phone.

I stopped in the store to get a replacement phone, but was given a contact card for Asurion so I could file the insurance claim as I was told they do NOT handle insurance claims in-store. I went out to my car and placed a call to Asurion and worked my way through their automated phone system until alas, I got a real live human being on the line. She quickly informed me that I could not file an insurance claim because all of the "slots" on our insurance plan from Asurion were occupied by previous claims on other lines in our plan. Surprisingly, one of these "claims" was a MANUFACTURER'S WARRANTY REPLACEMENT of my wife's phone when it was less than 4 months old (Samsung warranties their devices for 1 year). The frustrating part of this issue is that when my wife had her issue with her Note 8 in Jan 2018 she completed the entire warranty replacement of the phone IN-STORE.

So my issue is that if insurance claims cannot be processed in-store (as I was told by Verizon store employee), and my wife completed the replacement of her phone through manufacturer's warranty in-store, how is her in-store transaction impacting my available insurance "slots" through Asurion?

Nobody at Verizon Woodbury is able to answer this question, nobody at Verizon Customer "Care" (misnomer of the year) has been able to answer this for me, and nobody at Asurion has been able to answer this simple question for me.

I look forward to September when I'll be done with Verizon and free to move all 6 of my family lines to AT&T.

Come to think of it, we're actually reevaluating our 30 business lines right now as part of our year-end process. I normally don't have much to say in these types of discussions, but you can be sure that my opinion will be heard regarding Verizon's lack of customer service. This message will be clearly stated to the rest of our company's leadership team as well as as our nearly 100...

It’s a shame at this location they seem to get irritated by customers simply coming into the store to spend money . Like buying a 1,400 dollar phone is you being a nuisance! Jeff was supposed to be helping me . I use The word “helping” very loosely it seemed that he would rather sit on his phone with no customers in the store then actually do what he’s paid to do and thats assist customers. I tried to buy a new phone and I explained to Jeff that I was unfamiliar with the transferring data portion of my new device. and that I didn’t want to go home Just to come back and tell you that all of my data wasn’t transferred . he told me that there was nothing he could do if my apps didn’t transfer. Basically he didn’t want to assist me at all! He also was extremely rude and his tone was full of sarcasm! needless to say I’m not going to beg someone to take my hard earned $1400 so I will just take my business elsewhere. maybe if Verizon had a policy that their employees were not allowed to have their personal devices on the sales floor at any time even when there weren’t customers in the store maybe just maybe they would actually want to do what they’re paid to do and that’s help customers ! Seems like being on their phones with an empty store is what they would much rather have be the case. and when you come into the store for help you know to spend your hard earned money it interrupts they’re playing on their phones and devices.seems backwards to me but I’m just a paying customer what...

I say avoid this one! I came here for three reasons. 1) Trade in old iphone for credit, 2) buy iphone 6 case and 3) register a network extender we were given. I was greeted by Richard who took my information and then proceeded to shove products down my throat. Literally going behind the counter to hand me things I didn't ask for and didn't want. I picked out a case while I waited, got taken by an associate to trade in my phone. Afterwards she told me (not asked if) we were finished and I said no, I needed to register a device and buy this case I was holding on to. She didn't know how so she got someone who did, Richard. I took out the paper that had every single number from the device on it and he asked if I had it there. Uh, no, it's at home, extending my network. He told me I had to have the physical device with me because there was information on it that he needed. I showed him the piece of paper and the multitudes of numbers I had written down and asked if there was a different number than those. He then changed his argument and said he needed the device so that he could verify it was a verizon device. I suggested to him that the numbers would tell him that once he typed them in. He refused and was apparently so fed-up with me that he just walked away. I didn't even get to purchase the case I needed! I usually really like Verizon but this store, or at least Richard, was so unwilling to help me and down right rude to me, that I'll never go to this store again. I suggest you...