TDS — Local services in Woodland Park

I’ve had this service for 10 years. Cable was installed when we built our home. I’d love to give the company 5 stars, but I continue to have intermittent outages over the past 2 years. Several technicians have come, as recently as this past Thursday. They have checked the connections in the utility box; the box sending the cable into my home; my modem, which was replaced a year ago; and as recently as 2 days ago, a very experienced technician noticed that their cable in the basement box was using an incorrect connector. Also, on line techs have rebooted my modem on several occasions and have done various remote checks. Everything will work great, and then, another temporary outage. The outages are usually around the same time, when they occur. Sometime I reboot my equipment, other times I let the modem get back on line ( and sometimes it reboots). It’s more of an annoyance than a showstopper, but, I sure wish someone could figure it out so I have more consistent service.

Ps. After following up for weeks, the company sent back a senior technician. He replaced the connectors on their wiring in their boxes both at the curb and on my...

TDS has got to be the worst internet provider in Teller County. If you can avoid them, so do at all costs. I have had consistent problems with their service going down many times a day for months and all they can do is give me a sack full of apologies. They’re unwilling to credit me for the days where I’ve been without service (which is most of the time). I call and they’ll schedule a technician to come out 10 days later and when they’re out, if they’re able to get the service back up, they assume the problem is fixed and they leave. The service will go back down within minutes to hours after the technician leaves and then I’ll call again and it’ll be another 10 days before they come out again. What a joke! Wash, rinse and repeat...no real solution to...

I've only had it for 3 days and 3 nights now and I'll tell you the days are great, speeds as advertised at 300mbs. I've been checking on speedtest and at 5PM on the dot, the network throttles down to 15mbs and by 9PM, the speed falls below 200kbs. This is not acceptable, this means tds is either 1) intentionally throttling customers connections or 2) they are failing to add adequate bandwidth to keep their network functioning.

If TDS can fix this, I certainly can update my review.

Update 2/6/2023: It works now! They redid the lines in the area recently and works almost as expected. They data cap your account at 500 gigs, a game can be 200 gigs these days, so wait to download your games until right before the billing...