Bath & Body Works — Local services in Worth Township

It's a shame to lack customer service due to pure laziness. This is bothersome when you have family businesses, over 20 years of experience in sales, and aren't a troublesome shopper. My mom has made 2 purchases in the last 14 days - with one of the purchases, she had called a family member to see if there were any coupons, there was, but they told her they cannot do it over the phone and to come back get it adjusted whenever she physically retrieves the coupon. One of the employees had attitude simply relaying that information. Next day she goes back - it is the same group of employees. One of them was just as anti as the night prior, a second employee gave attitude and so on. It is unacceptable to turn to several employees and feel the lack of assistance or the desire to even listen. As stated earlier, my mom made a couple purchases so therefore there were a couple receipts - they state the coupon will be honorable on only one. At that point my mom was asking to just return them all (all items on each receipt), re-ring every item on one invoice and apply the coupon to save a few extra dollars. All this would of taken just a few extra minutes, but it was too much to ask or they insisted "they couldn't".............the manager eventually honored this and consoled my mom on the way out. It's just crazy to see employees willingly treat customers like this in front of the manager. There were so many negative expressions and one of them said to my mom "I'm going to walk away from you...". While getting the price adjusted, my mom asked what would be returning on her card and was blatantly ignored. In a time of such uncertainty and struggle, this is very sad....

Adrian HATES her job. She is diabolically unprofessional, miserable and rude. She stated LOUDLY that people have aaaalll day to shop and was tired of customers coming in. Um, is that not how a business is profitable and successful? I’m curious if Bath & Body Works encourages this type of toxic behavior which repels people from ever wanting to revisit this location. Oh and Adrian is a manager 😂 Corporate may want to rethink their vetting and hiring process for leadership as this disgruntled individual is unfit and pathetically attempts to abuse what little authority she has. Looking forward to...

Everything was clean and organized, especially for a semi-annual sale. Natasha was my cashier and I saw her perfectly deal with an upset customer, who tried pulling the race card out of turn. When she called me up afterwards you wouldn't of known that she dealt with someone so awful because she was still like a ray of sunshine. You definitely have a good employee right there! I do disagree with the managers decision to exchange the upset customers refill because the damage looked like it was the customers fault. I don't agree with giving angry customers what they want because they pull...