AT&T Store — Local services in Yukon

I just went into Yukon, Ok ATT from 1115 am - 1230pm retail store, I went in because my phone was not working since I got off crusie. It was a very frustrating visit and I left eith out my issue being resolved.

I am on a shared plan with family and am not an authorized user, I understand protecting the account holder (my parents), but I feel like the employee I worked with was less concerned with my issue because it would not lead to a new phone sale than protecting an account. A group of employees openly were talking about the new pay structure and that was the only conversation the person "working" with me cared about getting back too.

I was on phone with my parents that are on a international crusie now and could not be there in person (account holders) they were adding me as an authorized user to help me get phone working.

The man working with me seemed irritated and annoyed from the minute I told him the issue. He took my phone went through several settings (which I told him I had already done) then asks for my phone number I tell him I am not account holder or authorized-but I am on the phone with account holders and they needed some help adding me as an authorized user.

He tells me to tell them to call 611 (which will of course not work due to being a crusie) he was so busy talking with other coworkers when I asked questions to walk them through the adding authorized users on My ATT and because 611 didn't work neither did customer service number he gave me.

They were having issues with My Att app and finding the place to add users, when I got up to ask the same man for more instructions he rattled off where to go and rolled his eyes.

I finally just log into the account holders account(they gave me login information) to look around and see where they add authorized user to tell the acoount holders or send screen shots.

I tell him I am logged into thier account and can you show me where they need to add authorized users - he curtly said I can not help you you are not authorized. I am literally on the phone with account holders on speaker and my dad is asking to be shown where to add authorized users.

Again I understand protecting accounts, but this was the worst customer service ever. He gave us numbers that would not work internationally and then would not be bothered to help.

The upside is I spike with IT via my att chat. My issue was resolved with in 10 minutes. Thanks John at ATT IT.

Do better ATT yukon retail store. Your employee could have spoke with my parents and walked them through the authorized user adding process, but choose to waste and an and half of my families time (while on vaca) and my time. Also there is no need for customers to hear about new pay structures and how people would have made more money with...

I believe when you see something good, say something good. Willie at the Yukon ATT store really spread some holiday cheer today. I called this store several days ago to ask some questions about the new iPhone 14 pro max. I only needed to ask a few things about ordering it online but the gentleman that answered the phone rushed me and I felt like a big bother to him. Luckily I was able to figure out upgrading and ordering the phone online and it arrived today. Merely 2 hours after it arrived on my doorstep, we headed to the ATT store in Yukon to get some accessories. We met with Willie upon entering the store and he really hooked us up on 4 accessories for the phone and another phone. While checking us out he noticed (and through a little bit of a process) that we could actually be getting internet in my area cheaper than what we pay Cox! I’ve been wanting to switch it over to ATT for a while but was waiting until after the holidays craziness. Willie took his time to answer questions my husband had about his new phone and he really listened to us when it came to our wants and needs in internet service and our new phone. He shared some little details about his wife and I thought that was adorable. I really felt the positivity when he interacted with his fellow employees and it was the most smooth transaction I’ve ever had in an ATT store. Willie Mason is the most charismatic, helpful, personable, and knowledgeable customer service person I have met with in a very long time. The gentleman I talked to on the phone a few days prior could learn a thing or two from Willie! I hope ATT keeps this man around as long as possible because he was just an absolute delight to be helped by. Willie, if you see this, the pink haired girl and her skinny Kansas City chiefs loving husband appreciate everything you have done for us today and we will be back to hopefully see you rockin it, buddy!...

unknowledgeable techs that are just there to sell phones, tried to add my phone to their network after they cancelled my number out of nowhere no warning because it was a "3g voice" phone that i activated the sim card under i have a 5g phone but the phone isnt on their whitelist thinking i didnt need the number after failing to activate the phone on the network for their prepaid services i was told i wouldnt be charged to which then i was charged i visited the store again and was told i couldnt get a refund terms and service agreements apparently to which they were like just sign here and add your info on their tablet never shown any terms or service agreement but they said my account was cancelled then and i shouldnt be charged again, i was charged a second time then they had the account pulled up again and then it was cancelled after another visit to the store, i was charged again then they told me i have to remove the auto pay feature which you cant do unless you have a number to access the account i was told to call the number thats when it told me to go back to the store and thats when i went to the bank to get a new card as the debit card was compromised, called the fraud number on the card and they came back with terms of service and example printouts like i had access to the website without a number and just recieved a letter stating that nothing fraudulent went on and ill be losing the last 50$ they charged me for, losing 150$ total. the outcome is don't trust them when they say they've cancelled your account always take everything away from them and don't trust anyone with...