T-Mobile Authorized Retailer — Local services in Yukon

My wife and I have had pretty good experiences with T-Mobile as a company but the two times we've been to this store, unfortunately, we've had bad experiences. The stores are supposed to reflect the quality of the company but in this case it is not true. Here's our recent experience with this store.

We went in after my wife's phone malfunctioned. There was no physical damage done, it just stopped working. We were expecting to exchange the phone because it is under warranty and malfunctioned under no fault of our own. We entered the store and were greeted by the ladies there. I informed them of my situation and they took the phone over to a man sitting on a bench. I was later informed by the girls that he is the assistant manager (a man with short dreads). The man lazily takes the phone apart and puts it back together repeatedly. He tells me that I should take it to some store called jumptronics (phone repair shop). I informed him of the ongoing issues I've been having with this phone and how I already pay for insurance and how I haven't done anything to break it so why should I have to pay even more money than I already do? He takes the phone to the back, comes back to the front and tells me what's wrong with it. I sit there waiting to here my options and he just sits there... So I ask him what do I need to do? He says that it can be repaired but I would have to foot the bill for the repair. I said no because it's never worked right and I'm not paying anything to fix something that I didn't break. He said that they can do a warranty exchange but it'll take about a week or more to get the phone. I told him that's fine but I need to use the their equipment to get everything off my phone. He rolled his eyes a little and his lazy and uncaring demeanor is what did it for me. We ended up taking the phone back from them and speaking with customer support. The customer service lady was so helpful and nice. I really could go in about how awesome she was. She is having my replacement phone overnighted to me. Yay! I'm so glad we called customer service instead of going back to this store. It really needs...

Joined T-Mobile near march when they had they had a promotion which consisted of them paying off my phone from Verizon if I switch to T-Mobile, they told me they had everything set up and that my phone would be paid off. A month or so went by and I went back to the store cause I received bill from Verizon they told me that it was on their part that they was supposed to register it in the system for me to receive a ecard or something similar even tho the first day I went to transfer they said they set it all up and I would met have to worry. Wasn’t upset I was was thinking simple miscommunication another month went by received a bill from Verizon again went up there they gave me a number to call cause they said their promotion is over I called the number someone helped me out and said I needed a bill from Verizon so they said they would call me back in 2 weeks and they would put it in notes. 3-4 weeks went by I decided to call them since I received my bill and when I called they said nothing was in their notes but they would help me out they said the final bill I had wouldn’t work for some reason even tho it was the pay off of the phone they kept sending me so they said they would call the store manager with me on the line, they called we talked about 1 month and half ago and the store manager said he would give me a call back that week, I am a busy man so it takes me a while to get to Yukon since I’m in kingfisher especially with work but I waited for a call got no call well I didn’t realize until a week ago that my credit was hit by the Verizon payment and it was sent to debt collector and this has yet to be solved my parents and other people were talking to me about moving with T-Mobile I told them not to it is not worth the hassle at all especially with my credit being hit now I am really frustrated about this especially when the store manager said they would give me a call but it’s been about a month and a half!!!!! I very much do not recommend at all I hope to get this resolved maybe one day if that but who knows I am very frustrated with them and should’ve stayed with...

This company & especially this store is an absolute joke. Please take your business elsewhere. We went in July to switch from att to tmobile, because we saw that tmobile was doing 1/2 off for military. We did the BOGO on the samsung Galaxy s9 & traded in my iPhone 7+ to get reimbursed through carrier freedom to put towards our finale bill with att. We couldn't trade in my husbands iphone because it was broken (completely understandable). EVERYONE that worked in that store told us we qualified for the carrier freedom & that we will be receiving a gift card through the mail in about 6 weeks. Flash forward about 8 weeks, my husband called tmobile costumer service & asked when we will receive the reimbursement. Again the lady told us that we qualified for the carrier freedom & said she would fill it out for us & that we will receive the gift card in about 6 weeks. Well we went through that about 8 different times. Each time the costumer service, who have the audacity to call themselves "team of experts", told us something different. After summiting our final bill with att to tombile muiltpe times only for them to tell us they arent getting it or that we need a break down of the bill. Which no one told us. So a couple weeks ago we sent the final bill with the break down to the same damn email they have been giving us only for them to tell us that WE DONT QUALIFY FOR CARRIER FREEDOM BECAUSE WE DID THE BOGO. Are you kidding me?! They should have never even taken my iPhone in the first place. Which the lady in costumer service that we spoke with today said that it was NEVER even checked into the warehouse!!!!! So my iPhone is "missing" & we wont be getting any reimbursement since we did the BOGO. After doing some research apparently this is happening to a lot of people. Do not go with tombile. Switching to them has been miserable. Horrible incompetent workers (oh my bad, "team of experts") & a service that only works...