Betty's Burgers — Restaurant in Brisbane City

I walked into this restaurant with my kids expecting a calm family meal, but let me tell you, the experience we had was straight out of a sitcom.

First off, the teenage girl who took our order had the charm of a brick wall. Eye rolls, heavy sighs, and that little smirk kids give when they think adults don’t notice—it was like she was auditioning for the role of "Most Rude Server Alive." My children asked politely for extra napkins and she practically slammed them on the table like we’d asked for a gold-plated crown. Lovely manners.

But the real entertainment was happening in the back. Through the kitchen window, we could see this redheaded boy prancing around like he’d just escaped a circus. He was twirling spatulas like batons, stacking burger buns into leaning towers, and—at one point, I swear—pretending the mop was a dance partner. Cooking? Nowhere to be seen. My youngest was in hysterics watching him; my oldest whispered, “Mum, is he… juggling onions?” And indeed, he was.

I sat there fuming. Rude service in the front, chaos in the back—what kind of establishment was this? But then… something happened. Our food came out, steaming hot, absolutely perfect. Juicy, seasoned to perfection, not a single mistake in the order. My children ate every bite without complaint (a miracle in itself).

So yes, I came in ready to complain, but I left baffled and delighted. Somehow, between the rude teenage attitude and the redhead’s kitchen circus, we got the best meal we’ve had in months. 5 stars—though I’m still not convinced the boy wasn’t auditioning for Cirque du...

Where do I even start with Betty Burgers HSW? Walking in, I thought maybe I was entering some avant-garde art installation because the place looked like it hadn’t seen a vacuum since the 90s. I ordered a burger, expecting at least something remotely edible. Instead, I received a sad, cold patty squashed between a bun that was so soggy it could have doubled as a coaster for my drink. The lettuce was wilted, the tomato was suspiciously slimy, and the cheese… well, it was cheese-shaped but I’m still not convinced it had ever actually been near a cow.

The fries arrived later, looking like they had survived a small apocalypse in the back of the kitchen. I asked for ketchup, and the staff gave me a 10-minute lecture on why I “should appreciate the burger as it is.” Appreciate it? Appreciate biting into a burger that tastes like regret and broken dreams? I think not.

By the end of the meal, I was seriously considering eating the receipt just for some texture. Bathrooms were a horror show. Honestly, I’d recommend bringing your own food, eating it in the parking lot, and calling it a day....

My husband and I visited Betty Burgers in Brisbane today, and we had an incredibly disappointing experience. From the moment our food arrived, we knew something was off. The burgers were served stone cold, which is simply unacceptable for a place that claims to serve fresh, delicious meals. When my husband brought this to the attention of the staff, we were shocked by their complete lack of concern. They didn’t even bother to apologize or offer any kind of solution.

I’ve never experienced such poor customer service in my life. It's one thing to make a mistake, but it's another to completely disregard a customer’s complaint. The staff’s indifference was infuriating and left us feeling incredibly frustrated and unwelcome. Spending money on a meal only to be treated so poorly is beyond disappointing.

This experience has ensured that we won’t be returning to Betty Burgers, and we certainly won’t be recommending it to anyone. In fact, as food bloggers, we’ll be actively discouraging others from visiting. It’s a real shame, as we had heard good things, but our experience was nothing short...