Chi Mc Restaurant 치맥 — Restaurant in Brisbane City

I don't normally give a very low rating but this one, I think definitely a low. Just because I am hungry and very disappointed with how the food turned up. I was starving, so I went in and asked if the lunch menu was still available. The lady said yes and mentioned there were other options too. I specifically asked about the $22 "Lunch Special," and she described it as "Half Chicken." That sounded great—half a fried chicken sounded promising. I ordered takeaway then.

However, what arrived was greasy chicken nibbles in tiny pieces. I also asked if it came with salad, and the lady initially said no, but then added, "I can give you salad." Fine, I thought. I also asked what else was included, and she said chips, which I assumed meant fries.

Here’s why I won’t be going back:

The lady should have clarified that it was chicken nibbles, not half chicken. It’s definitely not worth $22. We’ll see how my stomach handles the nibbles and chips... 😬😮‍💨

P.S. (I’ve eaten three pieces because I was starving.)

The salad is ridiculous by the way. Didn't...

Called up initially to clarify whether I could order a dish via delivery. The lady on the phone confirmed to me and assured me I could order that dish. I proceeded to order the dish which was estimated to be a 30 to 45 minute wait which was totally fine. The whole time, the delivery said it was on schedule to the initially estimated time. Around 30minutes later I received a notification that my order had been cancelled, with no call or anything. I called up and asked what happened. The same lady who assured me I could order the delivery immediately started telling me they were so busy and couldn’t fulfil my order.

Firstly, I do have to give her credit because she did apologise profusely.

But it was absolutely ridiculous I was waiting for pretty much the whole delivery time after I was assured I could order, only to be told they had to cancel my order because the dine in customers took priority and they were too busy.

Maybe it wasn’t the lady on the phones fault, but the end result was I was assured an outcome, only to be kept...

I ordered bone chicken and received boneless one with a little note saying they run out of bone chicken today hence sent boneless chicken as a replacement. The note was cute and they apologized enough mentioning they won't do the same mistake. The thing was if I knew that bone chicken isn't available I wouldn't order. You should've took the menu out of it if it wasn't available all day or should've called or canceled the order rather than accepting and sending food that you never know if customer wants or not. I personally don't like boneless chicken because of its texture but just ate that this time as I was with my family and it's too hassle to return and order new one. Some people don't really care and they aren't too different that's probably why you decided to send them without asking (also it's tiny bit expensive) but regardless, it's not what your customer ordered it's their decision to proceed with replacement or not. I hope you understand and think from customer's point of view for...