This is the first time that I rate 0 to a restaurant. Although the food & drink is still ok, but their customer service is extremely bad!!!
This place mainly sells bubble tea & Taiwan market food.
One strange thing is I’ve been recommended by my friend that their Bento Box (rice with meat and vegetable) was a good deal, but I can’t find the Bento Box on any of their menus and special deal posters. When I asked the staff about it. The staff showed me a “secret menu” with Bento Box and drink combo deal. I was so shocked that they hide the special deal menu from us??! Only when I ask?
Their staff looks very unhappy and impatient when I ordered the Bento Box & drink deal. I asked for Pepper Chicken Bento Box, she said sold out. I asked for Sanbei Chicken Bento Box, she said sold out as well. Can you believe it?! It was only lunch time on Sunday!
Finally, we ordered 1 pork Bento Boxand 2 Sausage Bento Box with sandwiches and drinks. Only 1 Sausage Bento Box came. I said we have ordered 2 of these Bento Box and their staff looks very impatient and said the Bento Box was on the way. Then we waited another at least 20 min. Everyone else has finished the food but the Bento Box still didn’t show up! I have chased 2 times during waiting. But their staff looks annoyed and repeat the same answer “it is coming” without checking with their kitchen staff.
I ended up with cancelled the order because I had another appointment and have no more time to wait any longer. Their staff went into the kitchen for a while, then came back with the Bento Box, and asked me if I want my money back or just take the food and go. It was ridiculous!!!! I can’t believe that I experienced so poor customer service in Australia like this. Anyway, I won’t...
Read moreA wonderful cozy place (tucked away from the more rowdy part of West End) that started off a few years back as a bubble tea store and now serves authentic Taiwanese food too - with some extra's you won't find everywhere else.
They serve a range of Taiwanese dishes, such as Taiwanese fried chicken (鹽酥雞), beef noodle soup (牛肉麵), braised pork rice (魯肉麵) and various Bento options (便當). These three would have to be my personal favourites. Everything I've tried so far has been delicious and very reminiscent of the Taiwan.
Their bubble teas are generally quite good. Their base milk tea is flavourful with a strong tea flavour, and they have the option of soy and almond milk for a dollar or two extra. The pearls are have been consistently chewy too. The Fresh Taro Milk is also quite nice, and for those who want to try something a little different, I enjoyed the Rose Milk Tea, it has just the perfect hint.
Outside of the milk tea options, all of the yakult based drinks are great, and the Mango Sago Pomelo is something not to miss giving a try.
If you are feeling adventurous, give the taro paste pork floss sandwich a go. The paste is smooth and has a nice taro taste, but for me, it doesn't go to well with cucumber. Definitely worth the try though.
Price wise, the main dishes range from $10-$20 (salmon/unagi at the higher price ranges), with drinks from $6-$10ish. After expanding they usually have seating available most weeknights, although it does get a little busy on...
Read moreMy partner had been following them on Instagram for quite sometime. So, came to try while in the area.
We ordered:
Braised pork with rice (s) I added a bit of spicy. Pretty ordinary, but couldn't find much wrongs or fault. All good 👌🏻
Spicy wonton in red oil I wouldn't really classified that as wonton, or 抄手 (chao shou). More like dim sim. But red oil sauce, what should I say, perhaps there could be more to improve.
Taro sandwich Taro paste was taro paste. Very thick! I would consider it was a heavy filling dessert sandwich instead. I had half of the portion... I was about full and couldn't have any more of my order.
My partner comment: Its a bit too filling and heavy, flavor wasn't well balanced. It could be hard for one person (mostly lady) to finish the whole sandwich with the plain taro mash. Could be ordered as dessert sandwich to share between 2 people at least.
Drink: Taro milk tea Quite thick on the taro paste, not overly sweet, can be ideal if you are a taro fan.
Butterfly pea lemon tea Too ordinary except the colour of the drink (coming from butterfly pea). Other than that, just a normal lemon tea.
Atmosphere: Air-conditioning was great in this hot water. Decoration was pretty good, especially your camera eats the food first. Plenty of seating area. Just keep that in mind, there are two separate entrances.
Service: Not much comment, because pretty much self service. So just normal.
If you would like to try, it's...
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