My underage brother and I were looking forward to enjoying the game and some refreshments, but our visit turned into a nightmare.
Firstly, after purchasing drinks and food, we were abruptly interrupted by the manager who decided it was appropriate to confiscate our water glasses. Instead of offering polite guidance, he approached us with hostility, using profanity and speaking in a hushed tone to avoid public scrutiny.
His so-called lesson on "pub etiquette" was not only unnecessary but delivered in a manner that made us feel belittled and unwelcome. Despite having already spent money at the establishment, we were essentially threatened into purchasing more drinks under the guise of maintaining a certain standard.
What truly appalled me was the manager's blatant disregard for customer satisfaction. When I pointed out the inappropriate behavior, he callously dismissed our concerns, stating he didn't care about our patronage or our money. If that's the case, why bother harassing paying customers in the first place?
The most alarming aspect of this ordeal was witnessing the manager's intimidating behavior towards my younger brother, who felt so uncomfortable and threatened that he requested we leave immediately. It's disgraceful that a supposedly reputable establishment would condone such behavior towards its patrons, especially those who are underage.
To make matters worse, it seems this wasn't an isolated incident, as I observed the manager targeting another group of young men shortly after our encounter. This pattern of hostility towards customers, particularly younger ones, is unacceptable and reflects poorly on the Royal George Hotel.
In conclusion, my experience at the Royal George Hotel during the Super Bowl was nothing short of appalling. From the hostile treatment by the manager to the overall atmosphere of discomfort and intimidation, I would strongly advise against anyone visiting this establishment. It's a shame that what should have been an enjoyable morning turned into a regrettable and...
Read morePlease DONT GO TO THIS PLACE. I went to this place around 1:30 am Saturday, 2nd October 2024. I lost some money while playing some pokies, cashed out 500$ from the ATM in the venue and played again. Luckily I got a got 824.5$ jackpot and decided to stop playing. I went to the CRT machine (ticket to cash dispensing machine) but got only 304.30$ out of the machine. I went to the bar straight away. The manager asked me to fill up a form and said it happens sometimes and he can see from the machine that i in deed had the 824.50$ tucket and he said the video footage is legit as well and I will be paid the next day when another manager in the morning comes. I have the video footage of him telling me that.I called on Saturday morning to Scott, the bar manager, which number I got it from the staffs, he said he will check the logs and contact me on Monday. He called this morning and said the machine did dispense all of the money according to the CRT records. and it is clearly the CRT machine owner fault. But I lost my money, 520$. And advised me to go to police. I went there to play assuming the venue was fair, but they clearly were not. I dont care whose fault was this the cash dispensing machine owner or the hotel, but the hotel should have owned the mistake and be fair by paying my money. Please dont go to this place. The clearly...
Read moreOkay let me explain. I've been living here for a couple of months now pro and cons here we gooooo:
Pro: *Free ectricity *Cheap rent (like legit I can't find ANYWHERE this close to the city for this price) In the heart of the city near clubs, pubs and food. (1 min walk) *Great for people watching (kicking back on the balcony and watching the people walk by on the weekends is nice.) *Train station and bus station is 3 min walk away
Cons: *Small rooms *There is ID checking line after a certain time on some days you can flash your keys to get past the line but sometimes it can be a pain to get past on the weekends just depends on the security guard on the night they can be rude or very pleasant and let you pass fast if you explain you live there.
*Loud noises (bands playing till 4am and sirens go off also but really it is the city after all.) *Smoke alarms are sensitive as hell (so no cooking, ovens, ect) as I almost set mine off by boiling my kettle mutiple times making tea.
Be careful with the smoke alarms as they do imdeitly notify the fire department and you will get a fine.
But that being said there is designated smoking areas on the balcony.
All in all I love living here I just hate the super sensitive smoke alarms aside from that I'm happy to live...
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