The Charming Squire — Restaurant in Brisbane City

I was absolutely embarassed to have made the decision to book a table for 6 at this restaurant to have dinner with my interstate guests. I made a 5pm booking, we were seated at 5.05pm, sat on 1 round of drinks, and waited, and waited, and waited, and waited...... our waitress assured us at 6pm that our meals were only 5 mins away. "Trust me", she said. Our meals finally arrived at 6.20pm. We had no further rounds of drinks, and sat on the first drinks for almost 1.5 hours, as we waited for mains to arrive. All around us, other tables arrived after us, were seated, had drinks flowing, were served entrees, mains, and desserts, and had left the restaurant and had the table re-set, before we were ever served our mains. Then when the mains did arrive, 5 were served, luke warm. Some weren't even served as per the menu, with the slow cooked beef described as coming with king brown mushroom, greens and mash, but arriving with one small piece of mushroom, a pile of mash, and nothing green at all on the plate. The 6th dish was another 5 minute wait, and came out piping hot and fresh. So it became apparent the entire table's meals had been sitting under a warmer for an extended period of time, waiting for the final meal to be ready. A 1.5 hour wait for mains to arrive is utterly unacceptable. We were never offered dessert, just the bill. When the waitress asked how the meals were, and we offered our honest response, there was no apology. She did, however, return with a pad of paper for me to note my contact details, apparently so that the manager could call me the next day and insisted he wanted to "make it right". We left with a very poor opinion of the standard of service delivered, and so as expected, there hasn't been the promised phone call. My interstate guests left with a terrible impression of Brisbane restaurants, and I was highly embarassed to have brought them to your establishment, which promised great service and excellent quality food. I will be telling anyone and everyone about your poor restaurant, as I am sure my interstate guests have also done. I'm not sure how the manager ever intended to "make it right", since it seems his technique is to shoo us out ASAP and hope we disappear into the night.

Edited to Add: It's a real pity that the management can take the time to respond to all the positive reviews on this page, yet despite me being requested by staff to leave my contact details due the poor experience, 2 weeks later I am still yet to receive the promised phone call in order to...

I dined with friends at the Charming Squire on Friday night and had the worst dining experience ever.

My friend took a bite of her cheeseburger and spat it out saying there was something spicy in it. Hoping to put her chilli fears to rest, I took what I believed to be half a capsicum out of her burger and took a big bite of it. It was a SCOTCH BONNET! I love chilli, but this messed me up. We were both instantly affected, coughing, sweating, dribbling, weeping. I thought my friend was going to vomit. We could both hardly breathe.

We immediately asked a member of staff for ice/water/ milk and to speak to the Manager. We waited 5 minutes (painfully) but there was no sign of either. I went inside, still visibly very uncomfortable and urgently asked for assistance at the bar. I was provided with milk and water and I explained what happened. Still no sign of the manager. We had to go inside and request to speak to a manager a third time before he appeared.

The manager clearly hadn't been given the message from his team. His reaction was so insufficient, offering to refund the burgers that me and my friend had hardly touched. I suggested that our drinks were refunded too and he said he would see what he could do. He refunded our burgers only and never came back. It would have been nice to enjoy my $14 beer rather than skulling it to extinguish the lava in my mouth.

Between the inedible and physically painful food, multiple unanswered requests for assistance, insufficient compensation and the cowardly management disappearance it couldn't have gone much worse. It was meant to be a night out with friends, but instead we had 1/4 of a meal and went home feeling sick. Night ruined ✔️

I don't believe you can 'accidentally' put a whole scotch bonnet chilli on a burger that doesn't even have salad on it. Some kind of sick joke from a disgruntled chef?

The roof of my mouth is actually blistered and my stomach has been upset since.

If there was a zero star option I would have...

Underwhelming and rude staff.

Went in today at around 1:30 to enjoy their fathers day lunch special and was very disappointed. Upon arriving at the restaurant we stood at the front for a good 10 minutes before any staff member acknowledged us and just told us to sit where we like. All of the available tables were dirty and staff took a while to come clear and clean the table we sat at. The menus given to us were dirty or covered in beer. I ordered the chicken parmigiana and told the staff that I cannot eat ham and requested for it to be made without it, she was very rude and said "our parmis don't come with ham" even when I identified to her that it was listed on the menu....my parmi arrived with ham. She had absolutely no knowledge of their own menu and disregarded my dietary requirements. When I tried to signal a staff member to tell them, I was ignored by probably ten staff, and did not receive any service.

Bar staff is pretty sketchy and did not ask for my 18 yr old brothers ID when he purchased alcohol. My father ordered the father's day special smoked brisket, for a $20 meal the portion size was small and unfulfilling. With the fathers day special the restaurant offered free beer glasses, when we asked about them on the way out, we were told that we should of received them at the food till, which we were unaware of and did not receive. ordered a bowl of chips to fulfill the hunger after the disappointing meals and waited 30 MINUTES for a bowl of chips. Absolutely dreadful service and rude staff members that have no care for the customer experience. It could of been an off day with the special running, but I know that I will not...