Bodhi's Bakehouse — Restaurant in Fremantle

I have been buying bread from Bodhis for over 20 years and I have been buying the lupin biscuits for quite a few years. I have bought their bread from IGA in South Fremantle and sometimes at Woolworths or lately Hamilton Hill. But I have done a few online shops with them. Today I received an online order of 4 packets of lupin biscuits and 1 loaf of organic wholemeal sliced bread. My gate was closed so the delivery person dropped the package which was a paper shopping bag on the ground over the gate onto the brick pavers. When I came out to open my gate the package had broken open and two of the packets of lupin biscuits had holes in them and the biscuits were almost all gone and the bread flimsy plastic had holes ripped in it and small junks had been taken out of it. There were only 2 packets of lupin biscuits remaining that were intact.

I rang Bodhis bread and spoke to Coral and told her what happened and she asked me to send photos on her mobile so I did. Then she rang me back and said that they spoke to the driver and apparently he is tall and according to them he leaned over the fence and placed the package gently on the grass. Well I don't have grass I only have brick pavers and it would be impossible for him to lean over the fence and place it on the ground as the gate is like 6 feet high. So they refused to reimburse me for the 2 packets biscuits and loaf of bread as they said it was my fault that I didn't come out and get the package, I had no idea what time it was being delivered.

Well all I knew was that it was coming Wednesday there was no time specified they did not send me an email letting me know and they never asked me where I wanted it left and they had put it in a bag that was flimsy and obviously broke open when he dropped in on the other side of my fence/gate.

I explained that I have been a long time customer that they could reimburse me for goodwill. I have supported their business for many years. The woman Coral who told me they refuse to reimburse me was very cold and mean in her attitude towards me and said that they were not liable according to the delivery man.

I feel very disappointed and ripped off. I lost nearly $30.

I tried to add photos but they would not load and...

Last tuesday 23/9 i came with someone and we ordered a coffee and toasted sandwich. I dont eat meat or dairy, so i opted for the vegan sandwich. The girl serving asked if i could change the order as she had pre-made others, i said i could have the other vegetarian one but to please not have the cheese. She seemed a bit annoyed at that answer and said she might as well make the vegan one, and proceeded. All was fairly normal, and while the sandwich was grilling, she made the coffee for the person i was with, and when it was done she rudely put it on the counter and passively mentioned without looking at us that its finished. Same thing happened when the sandwich was done - it was put on the counter with a really sour attitude and walked off while mentioning that the sandwich was done. I was shocked at the rudeness - there was nothing that happened whatsoever to warrant it, other than her not being happy with the fact that i wasnt going to eat one of the pre-made sandwiches. The lack of transparancy of whether there was a genuine problem, and the horrible attitude left a lasting mark, and will not return, nor will i be recommending it to anyone. The sandwich itself was sloppily made, the contents were falling out everywhere and the slices of bread in different places. It was pretty tasteless also. It is not hard to make a toasted sandwich decent! Especially when that is the only food you are offering. I feel this may have been deliberate. Definitely disappointing and impactful enough to feel the need to mention this in a review. I suggest new staff that will actually support the name of...

Update on my last review. I’m happy to say that the issue with my last bread mistake has been rectified due to the excellent customer service I received from Bodhi. I received 4 new replacement Dinklebrot loaves delivered today by their super friendly and reliable driver. So happy I can continue to eat the healthiest bread in Perth with authentic Spelt. NO preservatives , GMO or nasty chemicals. Just pure tasty bread like we used to eat in the old days. Thank you Bodhi. I will continue to refer people to your bakery.

Have been getting my wonderful Dinklebrot loaves from here for several years. I don’t mind paying extra for quality and because I order 4 loaves I get free delivery which is a bonus. I have influenced many other people to buy also. This last delivery however was very disappointing. When I unpacked my 4 loaves from the bag I immediately noticed that the loaves were not Dinklebrot. They were heavy and dense and smaller than my usual. I sent an email to the bakery but so far have not received any responses. I’m now reluctant to order again. Needless to say the bread will go to the compost as it’s really not to my liking. I note from another review that something similar has occurred before. Shame as I spend, and have spent , hundreds of dollars with...