Pizza Bella Roma — Restaurant in Fremantle

We come to this restaurant every once in a while (though according to the waiter, he’s clearly never seen us before so we possibly couldn’t have been here before!) and usually have very good food and good service.

Hence, tonight we came in tempered with the same expectations, and to order the food we usually have, a large chicken pizza without the BBQ sauce and a chicken pasta.

Upon entering, we were greeted by a half hearted attempt of a welcome although to be fair since we work in the same industry we are empathetic and sympathetic towards others in the same situation coming closer the end of the day.

So in we did go, sat down at a table, menus and table water was brought to the table promptly (credit due where it is), and we ordered the food, and were told that it’s not possible at all and that he would have to go to the back and see whether they have the sauce as they usually don’t have it (the house special homemade mayo). We then said that this is usually what we have, can we just replace the BBQ sauce with something else and to this the waiter responded that he had worked there for four years and had never seen us before! Clearly we were lying, as there was no other implication there other than that! We asked the waiter whether he would like to see our bank statements as proof and having been disheartened we walked out and ended having dinner right next door at Sandrino and it was delicious and the service such a counterpart it was a breath of fresh air.

Usually not one to write a bad review or to pile ill will on our fellow brethren, the way we were treated was so unbelievably bad we had to do this! We hope you take this as constructive criticism as we usually enjoy the food here and the service.

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I was DISGUSTED by the service at this restaurant. I was there with my two teenage girls and my daughters just wanted some delightful italian pizza to share with some garlic bread. Little did I know I was in for a treat, and not the pleasant kind. We waited OVER an hour for just ONE vegetarian pizza and ONE plate of garlic bread. They didn't even need to cook the meat and they took that long. I have never visited a restaurant that performs to such a quality, this was equivalent to A NACHO BOWL, NOT A PIZZA!!!!!! The pizza was sooo cheesy, and sooo runny me and my daughters had to use a fork and knife just to get through a slice. That night, I was stuck on the toilet for 2 hours!!! And dont get me started on the toilet at the establishment. The food greeted me with the sudden, yet expected desire to rush to the toilet. I ran through the crowd, and I was met with the smallest toilet I have ever seen in my 46 years of living. I have been to slums in Vietnam with better toilets, this experience was horrible. The runniness was the same consistency as my vomit. I expect you all to pay for my hospital bills. Overall, the atmosphere was also not good, the staff sensed we were waiting for a long time and lingered around our table yet did not even give us a follow up on where our food was nor offer a discount until I asked for it. Do you not have any decency to grant us a financial grant after...

This is an unfortunate review as I had been keen and waiting to go here for my Birthday Lunch. On arrival one of the Staff members was rude to my father and spoke to him prettie disrespectfully about having to wait for a table as they were too busy even though we had a booking and table reserved. Once we were seated we had been waiting to be served whilst a male staff member walked back and forth past our table until I got up and asked if we had to order at the counter because we were being ignored, once again we got the attitude of 'we are too busy'. We ordered drinks and lunch. The drinks came to the table already opened ie can of coke. I don't think someone else should open your drink. A jug of soft drink was given to us without glasses. I again had to get up and ask for glasses. It was so hot in the restaurant that the ice in the jug melted before drinks were poured. Lunch finally arrived. All separately so we had all eaten before my mum had started hers. My daughter asked why we needed a spoon for spaghetti. Once we had eaten the pasta on the top it was basically just hot tomato sauce on the bottom which was runny. Guess that's what the spoon is for. Very disappointed. Won't be back 👎 and I don't like giving bad reviews but our experienced was terrible and the...