Metropolis Fremantle — Local services in Fremantle

It's taken me quite some time to write down this review, but I feel compelled to share my experiences. This was prompted by the recent relocation of one of my favorite artists to the Metro Freo venue, a move seemingly driven by the desire to increase ticket sales. While I'm happy for their success, my visits to this venue over the past year have left us deeply dissatisfied and I'm greatful we haven't yet bought tickets because we're choosing not to go due to the venue change.

On each occasion, my partner and I have encountered disappointing treatment from the security staff. Their attitudes have been frankly appalling, especially considering we're both 37-year-old patrons who simply wish to enjoy some live music. During our first visit, my partner was roughly ejected from the venue under the false accusation of physical abuse towards a woman – me, his dance partner. It was bewildering and I had no idea where my partner was, only to venture outside the venue to find him and be interrogated outside by security who questioned if I was a victim of abuse by "this man." Needless to say, I was thoroughly unimpressed and thankfully they allowed him back in to the venue as neither of us were drinking alcohol that night!

During our second visit, we were hurriedly served drinks just as the concert ended, only to be promptly surrounded by a group of security guards who insisted we leave as the venue was closing. Despite my polite request to finish our drinks due to the heat and recent purchase, we were forcibly ushered towards the exit. They even attempted to antagonise my partner and encircle him to pressurise the situation. It was obvious to us that they were hoping to get a rise out of him so they had a reason to kick him out. Their disregard for Responsible Service of Alcohol (RSA) standards was glaring.

On our third visit, we endured further rudeness as we were hurried out immediately after the performance, while we were attempting to hydrate with water.

It's clear that the venue needs to address these issues promptly. With each visit costing well over $200 per person in tickets and drinks, the lack of operational air conditioning and fans was unacceptable. The air vents remained stagnant, with dust particles hanging in the air. The temperature was stifling, to the point where a friend of ours fainted from heatstroke without even dancing or being physically active. Furthermore, the female toilets on the top floor emitted a persistent unpleasant odor. I have raised these issues with a complain to the local council as I feel this is something they should be aware of.

Even the complimentary water served was consistently warm, adding to the discomfort of patrons. I hope Metropolis Fremantle can consider that the venue has been in decline for a number of years now and that something...

Going to see a favourite band live...be prepared for dissapointment in relation to the venue. Paid for VIP early entry....15mins late (they took our tickets off us also). Their VIP sign was not the VIP section? So people were in the wrong lines left right and centre. When people realised they were in the wrong line they just had to accept they were going to the back of the right line pushing them further back. Not too hard to cover the permanent signs and have someone direct people. Drinks are in either paper or plastic cups, (safety reasons which is fine) but unsafe for people as can't really cover the entire cup top. Sound is fantastic, but for a supposed 3hour event...opening act started 8:15pm (entry was meant to be 7pm). Then after roughly 20-30minutes their set ended. Then the main band didn't end up on stage until sometime after 9:15pm. Amazing set and loved it. However due to the delays etc, we only got the main band on for just over an hour. Not the bands fault. Loved the band but not the best venue. The female toilets downstairs were clean and the bar staff were awesome. I was advised the male toilets upstairs however were not clean or maintained. I still had a great time but could have been handled...

I was rather hesitant that this venue would not meet my needs in regards to stickiness and foul odour.

HOW WRONG I WAS!

This place has gone far and beyond to cater to all you sticky floor lovers out there. Not only that! But every surface is sticky! Pure heaven! You can't lean, touch or brush past a surface without having to peel yourself off! Bliss!

And smell, chefs kiss! Just as the venue opened I went to the toilets and got hit with a wall of piss. Now, this might not be to everyone's liking, some may like a bit of faeces thrown in there, well, there was a hint, not too overpowering but it was there, a cheeky little number to chew on whilst relieving yourself standing in a cm of what I assume is shoe cleaning water (now that's going above and beyond!)

Cant wait to go back! Which I will have to tomorrow as I couldn't peel my shoe off the floor as I was leaving, just had to abandon it, sock and all. Think Marv in home alone before he steps...