Three Sons Coffee Cartel — Restaurant in Gold Coast City

Im sorry Guys, but please read this review and pay attention to your other terrible reviews about your customer service and friendliness in general. A local cafe should be a place where you feel welcomed. I am a local and have visited your cafe several times hoping for a better result so this is not a one off review. I have also spoken to other locals and they have the same opinion. You really need to lift your game with customer service yourselves, and train your staff to smile and say thank you. This is the basics of a hospitality business and you are failing. It is not okay to be friendly and courteous to some customers when you feel like it , and not to others. Your business is to have manners and show kindness to every guest that enters your business. Please be reminded that customers give you money for your services, and in return deserve manners. Perhaps its time look for a different career path where you don't have to have face-to-face interactions with customers all day. Your coffee and food is okay. You are not too cool for school- its a cafe. Be nice, a smile and a thank you costs nothing. Super disappointing that such a great location in our community is run by such...

Waited 30mins for the coffee. Fair enough they were busy, but no warning on time and no apology. I sat near the counter and they didn’t apologise to one person, even when people asked to cancel their order. I politely mentioned it might be helpful to warn on the wait time, they wouldn’t even look at me and when I asked if they wanted feedback, the tall bloke with the beard just said “merry Christmas” couldn’t believe it. People said well done to me on my way out. Get your coffee at Bellakai a few metres away. Not worth your money at Three sons. Couldn’t believe the arrogance. The blonde girl wouldn’t even look at me and only seemed to care about her mums order. Really quite bizarre. All it takes is to say “yes sorry, we’re a bit busy” instead they chose to be rude. Mind boggles, it’s a service job and they have an attitude...

Always good in the past however today’s effort was pathetic. Ordered two cappuccino’s and waited dutifully then watched at least four or five customers who had ordered after me collect their orders. After about twenty minutes or so l looked over to the two young ladies who were working the counter today and one enquired ‘two cappuccino’s?’ I said yes but you never called my name. They said yes we did so I asked what they thought my name was. They both answered Steve which had been called out quite a few times. They then rudely asked my name which I said is Justin and asked them how does sound anything like Steve? Blank looks from both of them. I picked up my coffees (which were rubbish) and as I walked away one of them mockingly said ‘have a great day’. Thanks...