Straight Up Coffee and Food — Restaurant in Hobart

Disclaimer: I am a daily customer at this cafe.

Yesterday, a poor 1 star review was posted, I'd like to dispute it and provide any potential customers with some clarity of the events that transpired. This little cafe was busier than usual, and with some new staff on, doing their best to meet the customers' needs. Mistakes happen. Visiting cafes is a luxury we often forget in the western world. The 1 star reviewer did have their meal forgotten, however I was standing next to them when the issue wad raised. They immediately asked for a refund, when the new staff member offered for the meal to be sorted out, the customer again asked for a refund. The new staff member was profusely apologetic, trying their best in a very busy moment to manage the complaint, while the customer for a third time asked for a refund. My dispute with their review is that they stated that they were only offered a refund, implying that the cafe staff were uncaring in their mistake. This was not the case, the new staff member was genuinely concerned and doing their best to fix the mistake. The staff here do their best to be kind, serve people as quickly as possible, and provide excellent coffee and food. Leaving incorrect and damaging reviews to small businesses isn't kind or fair, it can cause irreparable harm to a businesses reputation and stress out already stressed customer service workers.

10/10 would recommend this cafe for being friendly, their delicious food (all gluten free!) And just because they deserve it in this...

The food is very good, enjoyable even if you are not a vegan or vegetarian (I am neither) and I highly recommend this place for breakfast or lunch.

The bread, cakes, slices etc. they make are also good. You can get gluten free stuff including loaves of bread.

I used to get the hot chocolate daily as it is not overly sweet and i found you could really taste the cocoa.

Coffee also seems to be really good.

The staff are really nice.

They are always seem to be open on public holidays which is really useful as my usual places (which are closer to me) aren't open on these days.

Nearby parking isn't really an issue. But I like to be able to park like right outside and that's not always available, it's my only problem going...

I wish I had discovered this place sooner on my trip home! Undoubtably the best plant-based menu in all of Hobart (I looked all over, but this wins hands down!). And 100% gf for me is an added bonus. The options for food are so original and delicious sounding- I took close to half an hour to decide! We opted for the chickpea pancake and the potato rosti - so we could each share. The presentation is top notch, serving size generous, and that makes value for money very very good. And on top of it all the staff are absolutely lovely and genuine. No sense of feeling rushed, or stressed, even though there were people waiting for tables in the rain! The coffee is also some of the best I’ve...